COVID-19 Workplace Preparedness Health, Safety and Claims Management Course

Accounts Payable (AP) is not just processing checks, mailing them and then filing the backup paperwork. To truly and effectively manage accounts payable, one must understand the AP department's building blocks including, but not limited to customer service, vendor management, check requests and Purchase Orders (POs).

Supply chain and logistics management have been among the fastest evolving business disciplines over the past two decades. The continuous arrival of innovative concepts and techniques into the mainstream has resulted in a non-stop journey of learning and development for professionals in supply chain and logistics.

One of the key skills of effective management is achieving success through others, enabling your team to develop their skills and achieve success.

Inventory Management training course is designed for people working with warehouse or storeroom managers who are responsible for what comes in and goes out of the company. They must understand how to lead an efficiently operated and cost-effective process, with the right amount of products available.

This programme is aimed at candidate who will be involved in the implementation, managing and leading of projects within different working environments. Participants will acquire an understanding of concepts of project management and will be able to plan and organise projects.

This Intermediate Project Management course is for participants who already know about project life cycles, goal setting, creating a vision, and statement of work, this one-day Intermediate Project Management courseware program will be ideal for further skill development. At this level, participants learn to approach projects at a deeper level, and to function within a project team.

This Project Management Fundamentals course is a basic introduction for administrators or supervisors who may be asked to take on project tasks as part of their regular work. This training program is intended to familiarize participants with common project management terms, identify the benefits of projects, teach the concepts of project life cycles, prioritizing and setting goals, use some basic, simple planning tools, and explore charters and statements of work.

Managers and business owners know that risk management can reduce the negative impact of crises, and provides measurable benefits and cost savings. Our course offers a risk management framework that is flexible and works with any organization. It can be applied to a single project, a department, or an enterprise-wide risk management program.

This course will confidently teach you the essential skills of: estimation and breaking down work; task dependencies; resource scheduling; uncertainty and risk management; communication essentials; creating viable schedules; and more.

Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This course will walk you through the process of event management, from the beginning stages of planning, to the final touches (like decorations, food, and music).

The International Data Corporation estimates that by 2020 mobile workers will account for nearly three quarters of the workforce around the world. Make sure you’re on top of the virtual workplace trend with this comprehensive Managing the Virtual Workplace training course.

Sitting through a long meeting where participants get side-tracked and issues don’t get resolved isn’t a good use of anyone’s time. With Meeting Management: The Art of Making Meetings Work, learn how to get results from a meeting, whether that involves solving problems, brainstorming, or sharing information.

Budgets and Managing Money will teach participants how to make informed and intelligent financial decisions. Rather than being omitted from the process, managers who don’t have a background in finance can fully participate in budgeting decisions and exercises once they have completed this training course.

Whether you are newly promoted or an experienced supervisor, the transition from being part of a team to leading one comes with a steep learning curve and can be extremely stressful. You may have reached where you are by hard work and technical skills but leading a team to improve results for the company requires a whole different skill set.

As a supervisor, the success of your organization rests in your hands. This course provides you with the opportunity to develop highly effective and essential supervisory skills that will strengthen team work and organizational success. Also, this course will help you manage everyday operations with greater ease. Furthermore, it will help you leverage both your managerial and people skills to meet your new challenges as the 21st century supervisor.

HR for Line Managers e-learning course is designed to help line managers manage their staff better by equipping them with critical HR skills. Also, this online course focuses on key issues for line managers, such as handling employee interviews, on-boarding, appraisals, training, and much more.

This ICL training seminar will provide delegates with the practical knowledge needed to successfully plan, implement, manage, and measure social media sales and marketing efforts.

Women in Leadership: Impact through Self Awareness will take participants on a journey of self-discovery and self-mastery. It will enable participants to understand and leverage their core strengths to become authentic, fearless leaders and role models who empower everyone around them.

Health and Safety at work is an arduous task for many managers and business owners. Health and Safety is not just a question of complying with the legislation, but it should be seen as an important feature of every business operation targeted at reducing the losses associated with accidents, ill health, sickness absence, etc.

Leadership Skills for Supervisors takes a unique perspective on the hot topic of management skills. We’ve designed a one-day course that teaches participants the essential skills of leadership: communication, coaching, and managing conflict. Perfect for those who are new to a supervisor role, Leadership Skills for Supervisors provides lessons in prioritizing, planning and managing time; identifying your primary leadership style; determining ways to meet the needs of employees; and exploring ways to solve pr

Dealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do when these people are our employees?

Whether you are a new or an experienced office manager, it is easy to get overwhelmed by the multiple roles and responsibilities expected of you in the modern workplace.This dynamic and essential training course will help you see yourself and your office management role from a fresh new perspective.

This exciting ICL training course is designed to present, discuss and provide guidance on key governance principles, rules, best practice recommendations and various issues, pertinent to public-sector organizations. It will provide you with a guide of good governance, focusing on accountability, compliance, risk assessment, disclosure and transparency requirements, to ensure that administration and reporting obligations impacting on your organization are identified and addressed.

This course provides a comprehensive and practical analysis of Money Laundering schemes, Anti-Money Laundering legislation, and counter-measure techniques and implementation. Participants will learn to understand the complexities associated with the prevention and the protection of their organizations.

This Training will explore in depth; descriptions of Bills of Quantities, purpose of Bills of Quantities and their composition, their preparation, measuring of builders work, standard method of measuring building work, Marking up and billing.

This ICL training course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

This programme is must for anyone planning or about to embark on the implementation of an Electronic Document and Records Management System (EDRMS) or Enterprise Content Management System (ECM).

This training course will give you an understanding of the impact of drug use, drug-free work place policies, harm reduction techniques and whether or not testing is appropriate for your workplace.

This program provides a comprehensive coverage of budget preparation, payroll calculation process, applicable control methods and pre-checks for ensuring reliable and accurate data creation. Specific emphasize is made on payroll and benefits analysis using Excel along with internal and external audit functions and their relation with HR and Payroll.

This course is designed for helping experienced supervisors develop advanced supervisory and managerial skills such as effective management, performance management, goal setting, motivation, and team development.

Total Productive Maintenance is a world-class approach to equipment management that involves everyone, working to increase equipment effectiveness. The TPM approach allows you to deploy a comprehensive set of tools and techniques to eliminate all losses across a whole organisation and throughout the value stream.

This Procurement and Supply Chain Management Best Practices training seminar explores key concepts forming the basis of procurement and supply chain management and moves through leading edge issues that confront organizations today.

This Project Management training course focuses on how to deliver comprehensive reliable plans with time and cost estimates that gives the owner or sponsor of projects, high levels of confidence for project delivery.

This Administrative Excellence for Secretaries and Administrators training seminar is designed to give delegates a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills.

This ICL's Advanced Public Sector Management, Governance & Fiscal Sustainability Techniques seminar aims at improving the adaptation and integration of the fundamental components of Governance and Fiscal Sustainability Techniques.

This course covers the warehouse operations theories, concept and operational strategies ensuring the efficient flow of products in and out of the facility, ensuring orders are fulfilled and products are in stock, but not overstocked. Thus ensuring profitability and minimizing overhead and labor costs. It will also enable delegates to measure warehouse metrics critical for providing team leaders with a clear vision of potential issues and opportunities for improvements.

In today’s complex work environment, becoming a supervisor or a manager demands new skills and approaches to getting things done. Managers and supervisors must learn how to lead, motivate, and accomplish tasks effectively and efficiently working with others.

The Project Professional MBA is an intensive 10-day training course designed to sharpen your management skills focusing on current best practices in project management.

This 10-day Master Class training course provides a valuable understanding to Health and Safety and is a serious step towards developing competencies that will enable further progression in these fields. The increased competencies of the delegates will result in cost savings and increased efficiencies within the company.

This finance & accounting training course is designed to cover the role and importance of accounting and finance in today’s business world. It will provide an ‘MBA level’ experience in terms of content, instruction, discussion and team exercises.

The training course also provides non-project professionals a unique and simplified approach of the basic project management skills as practiced by those manage projects worldwide. It provides them with a practical and effective guide to learn what project professionals and their teams are doing and to acquire the project management skills to be an active, value-adding participant to the project team.

The training course has been designed to cover an array of relevant topics while focusing on those that are most critical to personal and business success. The emphasis of the training course will be on powerful methods and proven techniques for improving personal management effectiveness as well as organizational performance.

This important ICL HR Processes, Culture, & Change Management Programme online training seminar focuses on vital areas of modern Human Resource Management (HRM). It is a unique seminar that addresses core HR issues in a critical and evaluative way.

This Advanced Finance Programme is a must for all those who would like to attend a course that comprehensively deals with all the key topics of strategic management, financial planning, and financial management. It is also for those who wish to sharpen up their financial management skills, or who wish to refresh or update the skills they already have.

This Programme will also focus on the critical roles of team leader and middle manager in harnessing their team's potential, and introduces and practices techniques for moving the organisation and the teams from average to excellence.

This intensive 5 days training course is designed to assist contracts and procurement professionals understand and deal with the increasing complexity of commercial and business relationships.

This intensive 10-day training course covers the skills required to lead procurement and inventory teams to world class performance by running organizations leaner, effectively and efficiently.

This highly participative training course will help you to develop your leadership skills to lead others in times of pressure, stress and crisis.

This intensive 10-day training course gives a comprehensive overview of the principles and practices of management and leadership. It builds on the tenet that good management is the foundation of organisational success and progresses to consider the transitional skills and competencies that make great leaders.

In this comprehensive two week training course, both strategic leaders and first line professionals will participate in how to develop, implement and structure the changes necessary to make a new strategy, vision or mission work effectively in today’s dynamic climate.

This ICL Accounts Payable training seminar provides businesses and other organizations with a strong sense of where they stand against industry leaders and shows them how to take their services and organizational processes to state-of-the-art levels.

This course will enable you and your organization to manage your accounts receivable effectively without compromising your credit sales.

Attending this course will help you reach advanced Excel levels allowing you to produce such important reports. The course starts with pivot tables, the most important tool ever created to perform data reporting, analysis and reconciliation.

This seminar provides participants with crucial cost awareness and budgetary skills by combining techniques analysis, problems and examples of real case studies, which is essential in managing and controlling processes / projects in times of increasing global competition where the budgets are inextricably linked with both strategy formulation and cost analysis.

This short course for middle and senior managers in the public sector aims to create an awareness and understanding of the Public Finance Management Act 1 of 1999 (PFMA), as amended, and its implications.

You will learn about the accounting processes of recording and reporting business transactions, and how these are summarised as periodic financial reports in accordance with statutory requirements. You will also learn how these financial reports are analysed by a variety of user groups.

This course tackles all these behavioral skills while focusing on areas related to the use of technology to get things done effectively and successfully.

This ICL training course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

This training course will equip the board of directors, senior executives’ managers and head of departments to effectively discharge their staff and collective governance roles, responsibilities and accountabilities, and lead the organization to mitigate their risk and ensure the success and sustainability through governance excellence and efficient risk management.

This course covers the reasons why governance fails and how to avoid that and improve it. It also includes discussions about board structure, committees, their functions and duties, like the audit committee and the nomination and remuneration committees.

This exciting seminar will help you to fully embed a risk culture across the whole organization, and develop a coordinated top down approach where every function evaluates its risks on a continuous and consistent basis.

This ICL training course is aimed at all new or established investigators and has been devised in order to provide an initial introduction into the investigation of fraud within that industry and provides an understanding of practices and procedures when reporting offences of fraud.

Investment Fund Operations & Administration is a highly practical three-day course designed to give you a thorough working knowledge of how unit trusts, mutual funds, pensions funds and hedge funds are constructed, invested, managed and administered.

This course will explore the fundamentals of the role of the Audit Committee and the nature and essential qualities of its members, particularly the Audit Committee Chairman. The course will cover the relationships with all key stakeholders and will examine all the key information flows and decision processes.

This practical Corporate Governance training programme examines current best practice in all aspects of corporate governance, from the new role of board committees and directors' responsibilities and powers, to best implementation of governance in day-to-day activities.

The Strategy & Leadership for CFO's and Senior Finance Executives Programme will enhance your ability to lead whilst giving you the wider business expertise required of today’s high-performing CFOs.

Business writing skills to communicate, effectively, build healthy business relationships and become more productive. Aligned to US. No. 12153 – Use the business writing process combined with Speed Writing to compose minutes and professional texts required in the business environment

This course provides technical professionals with the written communication skills to structure and write effective reports confidently, competently and persuasively.

This course will look at the definition, importance and uses of estimating, costing and pricing. We will cover the contextual framework, general principles and measurement when it comes to the process of tenders. Quantity estimating, client costing, tenderer pricing and contract completion also forms a major part of this specific topic and will be covered in detail

This course introduces the practical tools to control the cost and as well the time during the project. Moreover, the final cost and time for the project can be predicted based on the rates of achieving and the consumed money at any time of the project.

This course is designed to provide practical guidance to those involved in the management or administration of projects where use of FIDIC forms of contracts is required.

The course is designed to provide participants with a professional understanding of the responsibilities and rights of the Parties under a FIDIC Contract and the procedures to manage claims, where the resolution of claims will be achieved more successfully.

This comprehensive 3-day training course has been designed to benefit both qualified new professionals as well as experienced professionals who might need to refresh their skills. It covers all the fundamentals of Maintenance Management that a suitably qualified professional would be expected to carry out during his duty starting with the first steps and building up in a stair case fashion to a fully functional maintenance organisation.

Discover the current leading-edge and the best classic strategies that make equipment run stoppage-free for longer; produce at maximum sustainable capacity with first-pass quality throughput, and make industrial operations highly profitable.

EQUIPMENT CRITICALITY AND EQUIPMENT RISK ASSESSMENT. Developing an Equipment Risk Profile is known as Equipment Criticality. It uses the risk formula to identify the business financial impact if an equipment failure was to happen – it is a risk rating indicator.

This course provides a complete step-by-step guide for managing shut­downs and turnarounds in process plants. It covers all phases of shutdowns and turnarounds, including initiation, planning, executing, controlling, and closing.

The focus of this practical Program is based on Safety as well as Maintaining of compressors and fault finding procedures to save time. Lubrication strategies, Maintenance strategies; understanding compressors and basic pneumatic safety.

The Fundamental Hydraulic & Pneumatic course is designed to equip delegates with the basic foundation knowledge and building blocks that underpin all hydraulic pneumatic systems.

This course is also recommended for plant engineering personnel who are tasked with hydraulic system improvement, system modification and system design.

This course provides a comprehensive overview of pneumatic power and the elements that allow a pneumatic system to perform work.

We have developed a training course to support organisations in their migration from OHSAS 18001 to ISO 45001.

Through this course, delegates are introduced to the concepts needed for leading a team and raising the technical, engineering, maintenance, production, logistics and quality team management standards.

This highly interactive three-day course will provide participants with the necessary information on planning, managing investigation works prior to commencement of major site works in road construction and maintenance.

Quick Changeover, sometimes referred to as Setup Reduction or SMED (Single-Minute Exchange of Die), eliminates or reduces non-value added activities in the setup and teardown processes of manufacturing, allowing companies to quickly and efficiently change from one product to another.

This course is specific to the customer needs and must be done on site where the slurry pumps are working. The facilitator will work with the delegates as an analytical and objective team.

Within many organizations, some elements of EHS management are already in place, such as policy and risk assessment records, but other aspects need to be developed. It is important that all the elements described here are incorporated into the EHS management system.

Attendance on this training course will provide you with the confidence and necessary professionalism to enable a thorough Accident Investigation as soon as practicable after the event.

The scope of this course is Unit Standard aligned and additionally include practices which focus on development of cognitive skills to ensure the health and safety of all business resources. Detailed health and safety principles will be addressed during this course, in order to achieve this goal.

Transportation activities can account for over 70% of organizational supply chain costs. Thus, it is vital that an organization gets the transportation function right, whether its ambition is to meet personnel mobility needs or to execute the delivery of goods and materials.

Knowledge of Inventory Management is critical for the effective management of procurement and the supply chain, however Inventory it is commonly not understood. Therefore too high levels of inventory are held with attendant increases to costs, product obsolescence etc.

The PFMA Supply Chain Management Bid Committees short course provides you with the skills and tools needed to operationalise the legislative requirements – as stipulated in the Public Finance Management Act (PFMA)

The course is designed to develop delegate’s skills in managing facility staff and corporate assets while minimizing risk exposure in the workplace.

This essential training course is designed to present the basics of project management with a focus on understanding project management terms, project selection, planning, estimating, scheduling, and earned value management.

This course is tailored for experienced users of Microsoft Project, wanting to consolidate their grasp of planning and tracking, and to explore the advanced features of the software.

This course covers the critical knowledge and skills a project manager needs to create a project plan with Project 2016 during the planning phase of a project.

This Cost Saving Projects Practical course is designed for supervisors; managers and engineers. They are ultimately responsible and accountable for failure and deviation costs. They must investigate process errors including poor performance, low targets and other people issues. They need to identify; quantify; qualify and implement cost saving projects.

This course has been developed specifically to equip receptionists and office admin staff with all the essential skills to better manage the workloads and activity profiles that form the engine-room of efficient organizations.

ICL’s online snippet is a short 1.5 hour webinar delivered by one of our subject matter experts.

ICL’s online snippet is a short 1 hour webinar delivered by one of our subject matter experts.

ICL’s online snippet is a short 1.5 hour webinar delivered by one of our subject matter experts.

ICL’s online snippet is a short 1.5 hour webinar delivered by one of our subject matter experts.

This online training seminar is designed to equip those involved in project work with the essential skills needed to fulfill their responsibilities in a professional way. The concepts, methods and techniques presented include both well established and latest thinking to provide the essential knowledge, skills, and toolkit to ensure more successful project outcomes.

In this online course, we aim to look at a number of advanced concepts in Project Management, Leadership and Risk Management that will enable you to deal with the ever-changing business context and ever moving project goal posts.

Achieving Excellence with Virtual and Dispersed Teams

This ‘Leading Successful Change’ training course helps leaders develop the practical skills they need to bring about lasting change with minimum disruption to operations. It provides them with specific guidance and the opportunity to work with a host of practical tools for implementing and embedding change.

This training course explores the very foundations of how projects are different to the operational world, but an absolute necessity when it comes to changing the operational world. You will discover how the very best practice management techniques are used to take a project through a project lifecycle, from Inception, through Definition, Execution, Monitoring and Control to Closure.

This course looks at the role of managers and employee representatives, and how they can nurture trust-based relationships within the organisation and generate a positive work culture which improves the overall productivity and output of a business, as well as benefiting the employee’s personal well-being even when conflict arises.

Three Days to Turbo-Boost your Time and Task Management

The main purpose of the course is to give delegates a good understanding the power of Power BI to develop dashboards using large data sets.

The main purpose of the course is to give delegates a good understanding the power of Power BI to develop dashboards using large data sets.

This course will provide participants with detailed understanding of basic concepts and definitions to enable them read and understand finance related documents and their implications in day-to-day workings.

Learn the key strategies used by project managers to generate crucial funding for their projects.

This ICL training course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

This ICL training course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

The legislative and regulatory landscape is constantly changing, resulting in greater emphasis and focus on the accountability and responsibility of management, governance and administration. This course provides an overview and analysis of a range of frameworks and methodologies for King IV Governance, Compliance and Assurance.

The legislative and regulatory landscape is constantly changing, resulting in greater emphasis and focus on the accountability and responsibility of management, governance and administration. This course provides an overview and analysis of a range of frameworks and methodologies for King IV Governance, Compliance and Assurance.

The legislative and regulatory landscape is constantly changing, resulting in greater emphasis and focus on the accountability and responsibility of management, governance and administration. This course provides an overview and analysis of a range of frameworks and methodologies for King IV Governance, Compliance and Assurance.

The legislative and regulatory landscape is constantly changing, resulting in greater emphasis and focus on the accountability and responsibility of management, governance and administration. This course provides an overview and analysis of a range of frameworks and methodologies for King IV Governance, Compliance and Assurance.

The legislative and regulatory landscape is constantly changing, resulting in greater emphasis and focus on the accountability and responsibility of management, governance and administration. This course provides an overview and analysis of a range of frameworks and methodologies for King IV Governance, Compliance and Assurance.

The legislative and regulatory landscape is constantly changing, resulting in greater emphasis and focus on the accountability and responsibility of management, governance and administration. This course provides an overview and analysis of a range of frameworks and methodologies for King IV Governance, Compliance and Assurance.

The legislative and regulatory landscape is constantly changing, resulting in greater emphasis and focus on the accountability and responsibility of management, governance and administration. This course provides an overview and analysis of a range of frameworks and methodologies for King IV Governance, Compliance and Assurance.

The legislative and regulatory landscape is constantly changing, resulting in greater emphasis and focus on the accountability and responsibility of management, governance and administration. This course provides an overview and analysis of a range of frameworks and methodologies for King IV Governance, Compliance and Assurance.

The course will also provide insight into an international perspective of corporate governance.

The course will also provide insight into an international perspective of corporate governance.

The course will also provide insight into an international perspective of corporate governance.

The course will also provide insight into an international perspective of corporate governance.

This course covers how to prevent fraud from happening, how to detect fraud, the tools to investigate fraud, and how to gather a case for prosecution.

The Effective Risk Management short course will equip you with the relevant knowledge of principles, tools and techniques that would engender overall improved performance in operational risk management. 

This exciting seminar will help you to fully embed a risk culture across the whole organization, and develop a coordinated top down approach where every function evaluates its risks on a continuous and consistent basis. It will help you change the focus from risk avoidance to one of value creation and create a fully risk embracing culture.

Learn simple concepts that help you improve your meeting facilitation and communication skills, and become a better team leader through easy meeting tactics.

The Business Communications Skills online course has been designed to equip you with the tools to communicate effectively across the gamut of business channels – from interpersonal communication and communicating in meetings, through to effective use of digital channels.

Develop your presentation skills to transform yourself from inexperienced speaker to skilled presenter through planning and practice. Learn how to captivate your audience and improve at presenting your ideas with conviction, control and without fear.

Our Business writing course aims to develop students' skills to write clear, concise, and effective emails, memos, letters, minutes and proposals, using the appropriate register, tone, language structure, and word choice.

Business writing skills to communicate, effectively, build healthy business relationships and become more productive. Aligned to US. No. 12153 – Use the business writing process combined with Speed Writing to compose minutes and professional texts required in the business environment

Since much of today’s business is done over the phone and email, using correct telephonic and email etiquette is important! Phone, email, or text? Learn what communication method to use when.

Business Communication and Report Writing emphasizes effective business writing and covers letters, memoranda, reports, application letters, and resumes. Includes the fundamentals of business communication and an introduction to international communication.

This course provides technical professionals with the written communication skills to structure and write effective reports confidently, competently and persuasively.

This one-day course helps the delegates in developing interactive and responsive communication style. Communication is one of the leading factors that result in a positive outcome of the organisation. This course is highly beneficial for those who wish to enhance their communication skills and build strong interpersonal relationships in the workplace. The course includes fundamental of communication, benefits of effective communication, conflicts, interpersonal skills and its importance.

The purpose of Roads, Storm Water Drainage Construction and Maintenance is to provide the student with both the practical and theoretical knowledge of the practices, procedures and equipment necessary for road construction, required by professional engineers.

The purpose of Roads, Storm Water Drainage Construction and Maintenance is to provide the student with both the practical and theoretical knowledge of the practices, procedures and equipment necessary for road construction, required by professional engineers.

The latest general condition of Contracts for Construction works from SAICE GCC 2015 CPD accredited: 2 CPD Points

Sustaining existing businesses is fundamental to the growth of the South African Economy and to our future socio political stability.  Institute of Corporate Learning addresses entrepreneurial development through offering the following dynamic programme.

A two-day course to introduce and improve skills in construction project planning, scheduling and programming

A two-day course to introduce and improve skills in construction project planning, scheduling and programming.

A two-day course to help candidates understand the complexity and importance of contract administration and quality control.

The latest general condition of Contracts for Construction works from SAICE GCC 2015 CPD accredited: 2 CPD Points.

This course will provide participants with detailed understanding of Planning, Writing & Managing Quality SLAs.

The Quality Customer Service training programme is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers. Delegates will understand the impact on them and their organisation of providing the best possible service learning to communicate with customer’s in a professional and effective manner.

Since much of today’s business is done over the phone and email, using correct telephonic and email etiquette is important! Phone, email, or text? Learn what communication method to use when.

This course aims to familiarise you with computers and Microsoft Windows, while learning basic computer, mouse and keyboard skills in a supportive classroom environment.

The POPIA course is an engaging, illustrative, and interactive course. It is based on the Protection of Personal Information Act (POPIA), a comprehensive privacy law that is mandatory for all businesses within the private and public sector that process personal information in South Africa. Using illustrative graphics, animations, and real-life examples, the course details the crucial elements of POPIA that businesses should be aware of in order to comply.

Course on Artificial Intelligence and future tech at work

Discover how to protect your data and make your organisation POPI Compliant.

The programme has been specifically designed to provide you with a highly practical guide to the key skills; strategies and techniques that you will need in the handling of IT security issues. 

This programme is designed to equip delegates with the skills necessary to understand, plan for and implement an Electronic Document and Records Management System (EDRMS).

This skills programme will provide the learner with the knowledge, skills, attitudes and values required to create and maintain an effective record keeping system in an organization with regard to record keeping and mailing procedures.

This course provides the knowledge required to pass the Microsoft AZ-900 exam. This course is beneficial for those that will be using Microsoft Azure, whether they are administrators, developers, or database administrators.

The main purpose of the course is to give delegates a good understanding the power of Power BI to develop dashboards using large data sets.

Perform powerful data analysis with DAX for Power BI, SQL Server, and Excel

This Microsoft Word training course aims to provide new users with the essential skills needed to create, edit and print professional looking documents using text, tables, lists and pictures as well as covering simple mail merge

This Microsoft Word training course aims to provide users with the skills to work with larger documents efficiently, create standard documents for repeated use as well as covering advanced mail merge techniques.

This Microsoft Word training course aims to provide experienced users with the skills to work with document referencing features, longer document tools, tracking changes, document protection, diagrams and develop automation using fields and macros.

This course aims to provide new Excel users with a foundation knowledge of Excel’s core features such as formulas, formatting, navigation, printing and creating charts.

This course aims to provide more experienced users with proficient skills in Excel’s three major strands: formulas, list management and charts, as well as providing tips to assist efficiency.

This course aims to provide experienced Excel users with proficient skills in developing more complex formulas, list analysis using a variety of tools and creating simple macros as well as features and tips to assist efficiency.

The course guides you through the basic and advanced features of Excel to help you discover the gems hidden inside. From data analysis, to visualization, the course walks you through the steps required to become a superior data analyst.

This Microsoft Word training course aims to provide users with the skills to work with larger documents efficiently, create standard documents for repeated use as well as covering advanced mail merge techniques.

This short course will allow you to become productive by acquiring a basic understanding of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook, for everyday professional use.

This Microsoft PowerPoint training course aims to provide new PowerPoint users with the essentials skills needed to create, edit and present professional looking presentations using text, tables, diagrams, charts and pictures as well as providing presentations tips.

This Microsoft PowerPoint training course aims to provide experienced PowerPoint users with the skills to work with PowerPoints more advanced features such as masters, creating templates and themes, and using media such as video and audio to expand your presentation as well as providing tips to assist efficiency.

This Advanced Microsoft PowerPoint 2016 training class is for PowerPoint 2016 users who want to build upon their basic skills. Students will use advanced techniques such as working with Masters and Special Effects within their presentations.

Essentials for Educators and Skills Development Facilitators

The course begins with the basic concepts and leads students through all the functions they’ll need to plan and manage a small to medium-size project, including how to level resources and capture both cost and schedule progress.

The Basic Fire Fighting course is a step up from the Basic Fire Awareness course and entails additional firefighting techniques and how to apply them in a safe and correct manner.

Chairing Disciplinary Hearings course will empower delegates who participate in disciplinary enquiries with relevant up-to-date labour legislation procedures within the South African legal framework.

This course investigates the Employment Equity Act and all of its ramifications for organisations. The training ensures that Employment Equity Committees understand their role and function. The course looks at the legal reporting requirements of organisations as per affirmative action reports.

This 3-day training program on Equality, Diversity, and Inclusion (EDI) is designed to equip participants with the knowledge, skills, and tools necessary to foster an inclusive workplace culture.

This ICL training course will empower you in becoming an Employee Relations Specialist who understands the importance of building a conducive environment for the employees.

Ethics training course helps the members of an organisation judge the moral legitimacy of their decisions, enabling them to apply moral principles and values in business decision-making.

This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.

This course aims to improve participants’ ability to deal with special interventions for gender equality and mainstreaming of gender equality when designing, implementing and monitoring development interventions.

This course gives new managers and supervisors a great foundation to succeed in their new roles and deliver the desired performance and results they themselves expected when they said “yes” to the new post.

The Balanced Scorecard Course provides participants with the tools they need to build, implement, and sustain a balanced scorecard planning and management system in their organization.

The purpose of this course is to understand the role and function as a Shop Steward and to facilitate good relationship between management and unions to ensure sound labour relations.

The programme aims at equipping managers to protect employees, suppliers and customers by providing critical information in order to successfully manage COVID-19 within the work environment.

Building Credibility & Demonstrating ROI of Human Resources

Acquire the skills and ability to solve problems and make decisions quickly and effectively in the workplace. This is a critical skill for all staff, team leaders and managers.

This course teaches you to be aware of, and to manage, emotions and relationships. It will teach you how to connect with peers and subordinates and how to manage your own emotions, as well as the emotions of others. This can play a part in determining how successful you are in both the business environment and your personal life.

This course teaches you to be aware of, and to manage, emotions and relationships. It will teach you how to connect with peers and subordinates and how to manage your own emotions, as well as the emotions of others. This can play a part in determining how successful you are in both the business environment and your personal life.

This highly interactive two-day workshop is designed to provide induviduals, who need to overcome objections and difficulties, with a basic comfort level to negotiate in any situation and includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

Methods and Techniques for Effectively Combating Anger & Stress

This one-day Assertiveness training course covers the basics of assertiveness – what it is and the challenges people face when being assertive. It will provide you with the tools and skills you need to think and act more assertively.

Learn effective conflict management techniques and resolution strategies to address confrontation in the workplace.

Three Days to Turbo-Boost your Time and Task Management skills

With our comprehensive Improving Mindfulness course, you will begin to identify your patterns of thinking. As you learn to practice mindfulness, you will cultivate positive emotions that will have a dramatic effect on the work environment.

Gain a unifying, powerful and generally applicable negotiation methodology. Your success and failure in business (and, indeed, in many aspects of life itself) will be correlated with your ability to negotiate effectively

This course is designed to help entry level staff develop self-awareness, effective interpersonal skills, help understand and manage their emotions, and lastly unleash passion, energy and self-motivation.