Administration and Office Management: Best Practices and Technologies

This course tackles all these behavioral skills while focusing on areas related to the use of technology to get things done effectively and successfully.

Description

Administrative assistants are invaluable members of the office team. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advent of communication technology, the skills these assistants require have become diversified, and the ability to multitask and juggle several different instructions at once have become essential. Other qualities needed by these members include excellent communication skills, a polished appearance, and good interpersonal instincts. This course tackles all these behavioral skills while focusing on areas related to the use of technology to get things done effectively and successfully.

Course Objectives

By the end of the course, participants will be able to:

  • Define and apply the new roles of executive assistants and administrators to meet modern challenges
  • Use technology to get more done and to stay connected with the office and their boss
  • Plan and organize work flow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner
  • Create quality standards for a motivating and productive office environment
  • Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and the rules of writing
  • Identify and improve the competencies they require to keep generating added value services

How will this Training Course be Presented?

The course involves a mix of self assessment tools, showcases of computer applications, brief presentations by the consultant and participants on course related topics, and videos to enhance learning and real life implementation.

Who is this Training Course for?

This course is designed for people who have graduated from an office administration program or have several years of documented work experience in the secretarial or office administration fields. It will also benefit those interested in qualifying for entry level supervisory or managerial office positions, as well as those currently in related positions and seeking to improve their professional knowledge and skills in order to succeed in today's high technology offices.

The Course Content


Content

New Roles for New Times

  • The Changing Organization
  • The Role of Management in The Workplace 
  • Optimizing Communication and Influence
  • Fostering a Professional Attitude
  • Producing Results from Various Activities
  • Use of Technology to Get Things Done

Mastering Data Management and Office Etiquette

  • Basic Modern Office Etiquette
  • What Not to Do in your Cubicle
  • Telephone and Email Etiquette, Skills, and Courtesy
  • Records Management (Filing and Documenting Soft and Hard Copies)
  • Indexing, Archiving, and Retrieving Data and Documents
  • Handling Office Finances and Petty Cash

Creating a Motivating and Productive Office Environment

  • Understanding Office Design as Part of Enhancing Productivity
  • Feng Shui Office Design: The Art of Working (Tips and Basic Steps)
  • Communicating with Employees for Better Results
  • Dealing and Communicating with Different Cultures at Work

Advanced Communication Skills for Administrators

  • Preparing Powerful Short Presentations
  • Advanced Business Writing (Reports, Proposals, Faxes, Letters, Memos, Emails, etc.)
  • Dealing with a Difficult Boss

Time and Project Management for Administrators

  • Six Steps to Great Time Management
  • Preparing for Meetings and Conferences 
  • Preparing Meeting Agendas and Minutes
  • The Effective Use of MS Outlook to Manage your Time and Respect Other People’s Agendas
  • Event Planning and Project Management (Template)

The Impact of Technology on the Administrator’s Roles and Tasks

  • The Use of Smart Phones to Stay Connected and Liaise with Others
  • Synchronizing your Smart Phone with your Computer for Updates
  • The Use of Electronic Devices to Research, be Informed and Report on Timely Basis

Similar courses

One of the key skills of effective management is achieving success through others, enabling your team to develop their skills and achieve success.

More Information

Whether you are a new or an experienced office manager, it is easy to get overwhelmed by the multiple roles and responsibilities expected of you in the modern workplace.This dynamic and essential training course will help you see yourself and your office management role from a fresh new perspective.

More Information

This Administrative Excellence for Secretaries and Administrators training seminar is designed to give delegates a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills.

More Information

This ICL training course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

More Information

Business writing skills to communicate, effectively, build healthy business relationships and become more productive. Aligned to US. No. 12153 – Use the business writing process combined with Speed Writing to compose minutes and professional texts required in the business environment

More Information

This course has been developed specifically to equip receptionists and office admin staff with all the essential skills to better manage the workloads and activity profiles that form the engine-room of efficient organizations.

More Information

The programme aims at equipping managers to protect employees, suppliers and customers by providing critical information in order to successfully manage COVID-19 within the work environment.

More Information

Three Days to Turbo-Boost your Time and Task Management

More Information

The main purpose of the course is to give delegates a good understanding the power of Power BI to develop dashboards using large data sets.

More Information

This ICL training course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

More Information

This ICL training course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

More Information

Win tenders based on clear winning strategies and a legal understanding of the process.

More Information

This course is specifically developed for employees working in an office and administration environment where the principles of records management is vitally part of legislative pieces. Records Management provides an understanding of basic record management principles and how they affect daily work.

More Information

The course is designed for individuals who have a basic understanding of board meetings and the need for minutes, and who want to improve their skills and knowledge in this area. Participants should have good communication and writing skills, as well as an attention to detail and the ability to stay focused during long meetings.

More Information