Administration and Office Management: Best Practices and Technologies

Administrative assistants are invaluable members of the office team. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advent of communication technology, the skills these assistants require have become diversified, and the ability to multitask and juggle several different instructions at once have become essential. Other qualities needed by these members include excellent communication skills, a polished appearance, and good interpersonal instincts. This course tackles all these behavioral skills while focusing on areas related to the use of technology to get things done effectively and successfully.

By the end of the course, participants will be able to:

The course involves a mix of self assessment tools, showcases of computer applications, brief presentations by the consultant and participants on course related topics, and videos to enhance learning and real life implementation.

This course is designed for people who have graduated from an office administration program or have several years of documented work experience in the secretarial or office administration fields. It will also benefit those interested in qualifying for entry level supervisory or managerial office positions, as well as those currently in related positions and seeking to improve their professional knowledge and skills in order to succeed in today's high technology offices.

Content

New Roles for New Times

• The Changing Organization
• The Role of Management in The Workplace 
• Optimizing Communication and Influence
• Fostering a Professional Attitude
• Producing Results from Various Activities
• Use of Technology to Get Things Done

Mastering Data Management and Office Etiquette

• Basic Modern Office Etiquette
• What Not to Do in your Cubicle
• Telephone and Email Etiquette, Skills, and Courtesy
• Records Management (Filing and Documenting Soft and Hard Copies)
• Indexing, Archiving, and Retrieving Data and Documents
• Handling Office Finances and Petty Cash

Creating a Motivating and Productive Office Environment

• Understanding Office Design as Part of Enhancing Productivity
• Feng Shui Office Design: The Art of Working (Tips and Basic Steps)
• Communicating with Employees for Better Results
• Dealing and Communicating with Different Cultures at Work

Advanced Communication Skills for Administrators

• Preparing Powerful Short Presentations
• Advanced Business Writing (Reports, Proposals, Faxes, Letters, Memos, Emails, etc.)
• Dealing with a Difficult Boss

Time and Project Management for Administrators

• Six Steps to Great Time Management
• Preparing for Meetings and Conferences 
• Preparing Meeting Agendas and Minutes
• The Effective Use of MS Outlook to Manage your Time and Respect Other People’s Agendas
• Event Planning and Project Management (Template)

The Impact of Technology on the Administrator’s Roles and Tasks

• The Use of Smart Phones to Stay Connected and Liaise with Others
• Synchronizing your Smart Phone with your Computer for Updates
• The Use of Electronic Devices to Research, be Informed and Report on Timely Basis