Minutes Taking for Board Meetings

One of the key skills of effective management is achieving success through others, enabling your team to develop their skills and achieve success.

The International Data Corporation estimates that by 2020 mobile workers will account for nearly three quarters of the workforce around the world. Make sure you’re on top of the virtual workplace trend with this comprehensive Managing the Virtual Workplace training course.

Whether you are a new or an experienced office manager, it is easy to get overwhelmed by the multiple roles and responsibilities expected of you in the modern workplace.This dynamic and essential training course will help you see yourself and your office management role from a fresh new perspective.

Whether you communicate under pressure, manage challenges in interpersonal relationships, or look to build lasting rapport, your communication style and competence are the cornerstones for improving your chances of achieving your objectives. The aim of this course is to assist you in becoming a more effective communicator by identifying people’s thinking patterns and preferred learning methods and by tailoring your communication accordingly.

This program provides a comprehensive coverage of budget preparation, payroll calculation process, applicable control methods and pre-checks for ensuring reliable and accurate data creation. Specific emphasize is made on payroll and benefits analysis using Excel along with internal and external audit functions and their relation with HR and Payroll.

This Negotiation and Conflict Management in Organisations training course provides an insightful and revealing strategic analysis of the negotiation process, and then goes on to detail key highly effective practical tools and techniques that can be used in a range of negotiation and conflict scenarios.

This course is designed for helping experienced supervisors develop advanced supervisory and managerial skills such as effective management, performance management, goal setting, motivation, and team development.

This Administrative Excellence for Secretaries and Administrators training seminar is designed to give delegates a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills.

This ICL's Advanced Public Sector Management, Governance & Fiscal Sustainability Techniques seminar aims at improving the adaptation and integration of the fundamental components of Governance and Fiscal Sustainability Techniques.

In today’s complex work environment, becoming a supervisor or a manager demands new skills and approaches to getting things done. Managers and supervisors must learn how to lead, motivate, and accomplish tasks effectively and efficiently working with others.

The training course has been designed to cover an array of relevant topics while focusing on those that are most critical to personal and business success. The emphasis of the training course will be on powerful methods and proven techniques for improving personal management effectiveness as well as organizational performance.

This important ICL HR Processes, Culture, & Change Management Programme online training seminar focuses on vital areas of modern Human Resource Management (HRM). It is a unique seminar that addresses core HR issues in a critical and evaluative way.

This Programme will also focus on the critical roles of team leader and middle manager in harnessing their team's potential, and introduces and practices techniques for moving the organisation and the teams from average to excellence.

This highly interactive training course will look into the tried and trusted management processes, procedures and methodology used by many companies to build productive and cohesive units whilst establishing strong working relationships.

This highly interactive ICL Priority Management training course will give you the tools and techniques needed to manage your time proactively and effectively.

This highly participative training course will help you to develop your leadership skills to lead others in times of pressure, stress and crisis.

This intensive 10-day training course gives a comprehensive overview of the principles and practices of management and leadership. It builds on the tenet that good management is the foundation of organisational success and progresses to consider the transitional skills and competencies that make great leaders.

In this comprehensive two week training course, both strategic leaders and first line professionals will participate in how to develop, implement and structure the changes necessary to make a new strategy, vision or mission work effectively in today’s dynamic climate.

This course tackles all these behavioral skills while focusing on areas related to the use of technology to get things done effectively and successfully.

This ICL training course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

This training course is designed to enable participants to develop the key skills required to deliver reports for specific purposes that achieve results.

The Strategy & Leadership for CFO's and Senior Finance Executives Programme will enhance your ability to lead whilst giving you the wider business expertise required of today’s high-performing CFOs.

Business writing skills to communicate, effectively, build healthy business relationships and become more productive. Aligned to US. No. 12153 – Use the business writing process combined with Speed Writing to compose minutes and professional texts required in the business environment

This course provides technical professionals with the written communication skills to structure and write effective reports confidently, competently and persuasively.

In this course, participants will understand the differences between communication styles and develop a Win-Win mind-set to make them effective in any circumstance. Using the four pillars of communication, participants will learn to determine what outcome they would like from any situation by influencing and persuading; they will build rapport with others, monitor their success, and be flexible to change.

In this course we introduce and discuss the theories, tools and perspectives of corporate and organizational communication to be used to enhance participants’ development as communication professionals with the practical insight to deal with complex communication issues in modern organizations within a company as well as externally.

This course introduces the practical tools to control the cost and as well the time during the project. Moreover, the final cost and time for the project can be predicted based on the rates of achieving and the consumed money at any time of the project.

Through this course, delegates are introduced to the concepts needed for leading a team and raising the technical, engineering, maintenance, production, logistics and quality team management standards.

This course will provide insight into the role government relations plays in winning new business, building and reinforcing a strong reputation, supporting operations, managing change and resolving disputes.

By attending this course, you will learn best practices in crisis communication management, situation analysis, risk assessment, crisis team formation and responsibilities, protocols, and resources to be used such as crisis manuals and communication tools.

This course has been developed specifically to equip receptionists and office admin staff with all the essential skills to better manage the workloads and activity profiles that form the engine-room of efficient organizations.

ICL’s online snippet is a short 1.5 hour webinar delivered by one of our subject matter experts.

ICL’s online snippet is a short 1.5 hour webinar delivered by one of our subject matter experts.

ICL’s online snippet is a short 1.5 hour webinar delivered by one of our subject matter experts.

ICL’s online snippet is a short 1.5 hour webinar delivered by one of our subject matter experts.

The programme aims at equipping managers to protect employees, suppliers and customers by providing critical information in order to successfully manage COVID-19 within the work environment.

Achieving Excellence with Virtual and Dispersed Teams

This ‘Leading Successful Change’ training course helps leaders develop the practical skills they need to bring about lasting change with minimum disruption to operations. It provides them with specific guidance and the opportunity to work with a host of practical tools for implementing and embedding change.

This course looks at the role of managers and employee representatives, and how they can nurture trust-based relationships within the organisation and generate a positive work culture which improves the overall productivity and output of a business, as well as benefiting the employee’s personal well-being even when conflict arises.

Three Days to Turbo-Boost your Time and Task Management

The main purpose of the course is to give delegates a good understanding the power of Power BI to develop dashboards using large data sets.

The main purpose of the course is to give delegates a good understanding the power of Power BI to develop dashboards using large data sets.

This ICL training course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

This ICL training course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

Learn simple concepts that help you improve your meeting facilitation and communication skills, and become a better team leader through easy meeting tactics.

The Business Communications Skills online course has been designed to equip you with the tools to communicate effectively across the gamut of business channels – from interpersonal communication and communicating in meetings, through to effective use of digital channels.

Develop your presentation skills to transform yourself from inexperienced speaker to skilled presenter through planning and practice. Learn how to captivate your audience and improve at presenting your ideas with conviction, control and without fear.

Our Business writing course aims to develop students' skills to write clear, concise, and effective emails, memos, letters, minutes and proposals, using the appropriate register, tone, language structure, and word choice.

Business writing skills to communicate, effectively, build healthy business relationships and become more productive. Aligned to US. No. 12153 – Use the business writing process combined with Speed Writing to compose minutes and professional texts required in the business environment

Since much of today’s business is done over the phone and email, using correct telephonic and email etiquette is important! Phone, email, or text? Learn what communication method to use when.

Business Communication and Report Writing emphasizes effective business writing and covers letters, memoranda, reports, application letters, and resumes. Includes the fundamentals of business communication and an introduction to international communication.

This course provides technical professionals with the written communication skills to structure and write effective reports confidently, competently and persuasively.

This one-day course helps the delegates in developing interactive and responsive communication style. Communication is one of the leading factors that result in a positive outcome of the organisation. This course is highly beneficial for those who wish to enhance their communication skills and build strong interpersonal relationships in the workplace. The course includes fundamental of communication, benefits of effective communication, conflicts, interpersonal skills and its importance.

Chairing Disciplinary Hearings course will empower delegates who participate in disciplinary enquiries with relevant up-to-date labour legislation procedures within the South African legal framework.

This course investigates the Employment Equity Act and all of its ramifications for organisations. The training ensures that Employment Equity Committees understand their role and function. The course looks at the legal reporting requirements of organisations as per affirmative action reports.

This 3-day training program on Equality, Diversity, and Inclusion (EDI) is designed to equip participants with the knowledge, skills, and tools necessary to foster an inclusive workplace culture.

This ICL training course will empower you in becoming an Employee Relations Specialist who understands the importance of building a conducive environment for the employees.

Ethics training course helps the members of an organisation judge the moral legitimacy of their decisions, enabling them to apply moral principles and values in business decision-making.

This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.

This course aims to improve participants’ ability to deal with special interventions for gender equality and mainstreaming of gender equality when designing, implementing and monitoring development interventions.

This course gives new managers and supervisors a great foundation to succeed in their new roles and deliver the desired performance and results they themselves expected when they said “yes” to the new post.

The Balanced Scorecard Course provides participants with the tools they need to build, implement, and sustain a balanced scorecard planning and management system in their organization.

The purpose of this course is to understand the role and function as a Shop Steward and to facilitate good relationship between management and unions to ensure sound labour relations.

The programme aims at equipping managers to protect employees, suppliers and customers by providing critical information in order to successfully manage COVID-19 within the work environment.

Building Credibility & Demonstrating ROI of Human Resources

Acquire the skills and ability to solve problems and make decisions quickly and effectively in the workplace. This is a critical skill for all staff, team leaders and managers.

This course teaches you to be aware of, and to manage, emotions and relationships. It will teach you how to connect with peers and subordinates and how to manage your own emotions, as well as the emotions of others. This can play a part in determining how successful you are in both the business environment and your personal life.

This course teaches you to be aware of, and to manage, emotions and relationships. It will teach you how to connect with peers and subordinates and how to manage your own emotions, as well as the emotions of others. This can play a part in determining how successful you are in both the business environment and your personal life.

This highly interactive two-day workshop is designed to provide induviduals, who need to overcome objections and difficulties, with a basic comfort level to negotiate in any situation and includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

Methods and Techniques for Effectively Combating Anger & Stress

This one-day Assertiveness training course covers the basics of assertiveness – what it is and the challenges people face when being assertive. It will provide you with the tools and skills you need to think and act more assertively.

Learn effective conflict management techniques and resolution strategies to address confrontation in the workplace.

Three Days to Turbo-Boost your Time and Task Management skills

With our comprehensive Improving Mindfulness course, you will begin to identify your patterns of thinking. As you learn to practice mindfulness, you will cultivate positive emotions that will have a dramatic effect on the work environment.

Gain a unifying, powerful and generally applicable negotiation methodology. Your success and failure in business (and, indeed, in many aspects of life itself) will be correlated with your ability to negotiate effectively

This course is designed to help entry level staff develop self-awareness, effective interpersonal skills, help understand and manage their emotions, and lastly unleash passion, energy and self-motivation.

Learn the concepts behind networking and how to brand yourself to achieve your professional goals

This 2 days workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

This Business Etiquette course will help trainees acquire the skills they need to quickly adapt, integrate and succeed in variety of business situations and interactions.

Extract, transform, and analyse data with business intelligence software frequently seen as the next step after Excel.

Extract, transform, and analyse data with business intelligence software frequently seen as the next step after Excel.

Win tenders based on clear winning strategies and a legal understanding of the process.

This course is specifically developed for employees working in an office and administration environment where the principles of records management is vitally part of legislative pieces. Records Management provides an understanding of basic record management principles and how they affect daily work.

This conference will have particular importance in the search for modern, drone-based solutions to ensuring the safety and security of people and property in Southern Africa.

The course "Managing Union Employees: Labour Relations & Labour Law Management" provides comprehensive training on effectively managing unionized employees while adhering to labour laws. The course covers key principles and best practices for successfully navigating labour relations, fostering positive employee relations, and ensuring compliance with relevant labour legislation.

This ICL's Human Resource Management training seminar on Job Evaluation & Analysis Understanding Reward Management is designed to provide participants with an understanding of job analysis and job evaluation and the critical role these activities play in motivation, engagement and job satisfaction.

This comprehensive 5-day course is designed to equip board members and professionals with the knowledge and skills necessary to understand and effectively manage governance, risk, and compliance within their organizations.

This comprehensive training program is designed to equip you with the knowledge and skills needed to implement and utilize a performance management system within your HR framework.

This course is designed to equip your staff with the essential skills and knowledge required to excel in providing exceptional customer support through digital platforms.

The "Advanced Strategies in Labour Relations Management for Unionized Workforces" course is designed to provide experienced professionals with advanced knowledge and skills to effectively navigate the complexities of managing unionized employees. This comprehensive training program delves deeper into key areas of labour relations, collective bargaining, grievance handling, and strategic workforce planning within unionized environments.

The pointed question is what is Job Evaluation? Job evaluation (JE) is a systematic process of determining a relative value of jobs in an organisation, to establish a job worth hierarchy in terms of where jobs should be placed in the organogram. Effectively job evaluation is a process of comparing jobs with one another.

Empowering Union Leaders" is a comprehensive training program designed to equip union leaders in South Africa with the knowledge, skills, and strategies necessary to effectively advocate for workers' rights and advance the interests of their members. Through interactive sessions, case studies, and practical exercises, participants will gain valuable insights into labour laws, negotiation techniques, communication strategies, and leadership development tailored to the unique context of South Africa.