Strategic Negotiation, Conflict Management & Influencing Skills

One of the key skills of effective management is achieving success through others, enabling your team to develop their skills and achieve success.

In today’s complex work environment, becoming a supervisor or a manager demands new skills and approaches to getting things done. Managers and supervisors must learn how to lead, motivate, and accomplish tasks effectively and efficiently working with others.

This highly interactive ICL Priority Management training course will give you the tools and techniques needed to manage your time proactively and effectively.

ICL’s online snippet is a short 1.5 hour webinar delivered by one of our subject matter experts.

ICL’s online snippet is a short 1.5 hour webinar delivered by one of our subject matter experts.

ICL’s online snippet is a short 1.5 hour webinar delivered by one of our subject matter experts.

ICL’s online snippet is a short 1.5 hour webinar delivered by one of our subject matter experts.

Achieving Excellence with Virtual and Dispersed Teams

Three Days to Turbo-Boost your Time and Task Management

Acquire the skills and ability to solve problems and make decisions quickly and effectively in the workplace. This is a critical skill for all staff, team leaders and managers.

This course teaches you to be aware of, and to manage, emotions and relationships. It will teach you how to connect with peers and subordinates and how to manage your own emotions, as well as the emotions of others. This can play a part in determining how successful you are in both the business environment and your personal life.

This course teaches you to be aware of, and to manage, emotions and relationships. It will teach you how to connect with peers and subordinates and how to manage your own emotions, as well as the emotions of others. This can play a part in determining how successful you are in both the business environment and your personal life.

This highly interactive two-day workshop is designed to provide induviduals, who need to overcome objections and difficulties, with a basic comfort level to negotiate in any situation and includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

Methods and Techniques for Effectively Combating Anger & Stress

This one-day Assertiveness training course covers the basics of assertiveness – what it is and the challenges people face when being assertive. It will provide you with the tools and skills you need to think and act more assertively.

Learn effective conflict management techniques and resolution strategies to address confrontation in the workplace.

Three Days to Turbo-Boost your Time and Task Management skills

With our comprehensive Improving Mindfulness course, you will begin to identify your patterns of thinking. As you learn to practice mindfulness, you will cultivate positive emotions that will have a dramatic effect on the work environment.

Gain a unifying, powerful and generally applicable negotiation methodology. Your success and failure in business (and, indeed, in many aspects of life itself) will be correlated with your ability to negotiate effectively

This course is designed to help entry level staff develop self-awareness, effective interpersonal skills, help understand and manage their emotions, and lastly unleash passion, energy and self-motivation.

Learn the concepts behind networking and how to brand yourself to achieve your professional goals

This 2 days workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

This Business Etiquette course will help trainees acquire the skills they need to quickly adapt, integrate and succeed in variety of business situations and interactions.

Extract, transform, and analyse data with business intelligence software frequently seen as the next step after Excel.

Extract, transform, and analyse data with business intelligence software frequently seen as the next step after Excel.

This course is specifically developed for employees working in an office and administration environment where the principles of records management is vitally part of legislative pieces. Records Management provides an understanding of basic record management principles and how they affect daily work.

The course is designed for individuals who have a basic understanding of board meetings and the need for minutes, and who want to improve their skills and knowledge in this area. Participants should have good communication and writing skills, as well as an attention to detail and the ability to stay focused during long meetings.

The course "Managing Union Employees: Labour Relations & Labour Law Management" provides comprehensive training on effectively managing unionized employees while adhering to labour laws. The course covers key principles and best practices for successfully navigating labour relations, fostering positive employee relations, and ensuring compliance with relevant labour legislation.

This course is designed to equip your staff with the essential skills and knowledge required to excel in providing exceptional customer support through digital platforms.