Strategic Negotiation, Conflict Management & Influencing Skills

This Negotiation and Conflict Management in Organisations training course provides an insightful and revealing strategic analysis of the negotiation process, and then goes on to detail key highly effective practical tools and techniques that can be used in a range of negotiation and conflict scenarios.

Description

This Management & Leadership training seminar on Negotiation and Conflict Management in Organisations provides an insightful and revealing strategic analysis of the negotiation process, and then goes on to detail key highly effective practical tools and techniques that can be used in a range of negotiation and conflict scenarios. Delegates will leave this training course having significantly improved their ability to add value through the negotiation and conflict management processes and will have enhanced their capacities as managers and leaders.
Developing and enhancing our ability to negotiate more skillfully and manage conflict more effectively are amongst the most valuable skills we can acquire to improve our workplace performance and advance our careers and personal development. Not only does developing these skills enable us to negotiate better deals and commercial agreements, they also enable teams to be managed more efficiently, promote more constructive interactions with customers, clients and colleagues, and allow difficult interactions to be handled more successfully.
In this training seminar delegates will:
  • Develop valuable insight into their own natural negotiation and conflict management style
  • Acquire a comprehensive understanding of negotiation and conflict management through a detailed analysis of the processes
  • Gain the essential tools and knowledge to plan and manage negotiations in a range of contexts and scenarios
  • Understand key practical highly effective negotiation strategies and how to apply them in a range of situations
  • Enhance their ability to add value through the negotiation and conflict management processes
  • Build on their existing experience and skill to become highly effective negotiators and conflict managers

Course Objectives

The aim of this training seminar is to provide delegates with a practical skill set that will allow them to:
  • Gain self-awareness of their personal negotiation and conflict management style
  • Understand the key analysis of the negotiation and conflict process
  • Learn how to achieve collaborative value adding negotiation results
  • Expand their range of negotiating skills and strategies
  • Be able to use a three-step planning guide to analyse and prepare for a negotiation
  • Develop the ability to mediate their own disputes and negotiations and to become a more skilled and effective negotiator

Organisational Impact

  • Increased knowledge and confidence to tackle negotiations in a collaborative and constructive manner
  • Better understanding of what constituted a good negotiation outcome through the meeting of core organisational interests
  • Improved management and leadership skills through an understanding the value of protecting key relationships whilst maximising negotiated outcomes
  • Enhanced ability to negotiate outcomes that meet or exceeding organisational goals
  • Improved ability to negotiate and manage difficult situations effectively both internally within the organisation and externally with third parties

Personal Impact

By the end of this training seminar, delegates will:
  • Develop a self awareness of their natural negotiation and conflict management style
  • Have the skill to think analytically and strategically about the negotiation process
  • Have enhanced their own personal negotiation and conflict management skills
  • Have developed a range of negotiation strategies and an understanding of when to use them to maximise outcomes in a range of different scenarios
  • Be able to use a three step model to prepare effectively for all negotiations
  • Have enhanced vital leadership, management and personal skills that will impact on their performance across all aspects of their professional lives

How will this Training Course be Presented?

This Management & Leadership training seminar on Negotiation and Conflict Management in Organizations is designed to be highly interactive, using a mix of case studies, role-play exercises, self-assessment questionnaires, presentations and group discussions. It presents an opportunity for delegates to practice the skills taught using a variety of hands-on negotiation exercises that stress participation and that reinforce and build on the comprehensive course materials. This training methodology allows delegates to significantly improve their negotiation and conflict management skills and to have all their questions answered by the highly experienced negotiation specialist who leads the training course.

Who is this Training Course for?

This Management & Leadership training seminar on Negotiation and Conflict Management in Organisations combines action learning, practical insights, and leading edge theoretical concepts.

This training course will highly benefit:
  • Ambitious Professionals
  • Management Teams
  • Team Members
  • Administrators and anyone who wish to enhance their negotiation skills and make negotiation a more rewarding and effective part of their job
 

The Course Content

DAY 1
Negotiation and Conflict Management Analysis
  • Negotiation – What is it and how is it defined?
  • The Increasing Importance of Negotiation and Conflict Management
  • Sources of Conflict in Organisations
  • How and Why conflict escalates and preventing Conflict Escalation
  • Conflict Management Strategies
  • Conflict meets Negotiation – understanding the two distinct negotiation behaviours
  • Assessing your own Personal Negotiation Style
  • Negotiation as a mixed motive process
DAY 2
Practical Negotiation Strategies
  • Key Practical Strategies to Use in Negotiations
  • Value Claiming Distributive Negotiation Strategies
  • BATNA, Reserve Point, Target Point
  • Opening Offers, Anchors, Concessions
  • Value creating Integrative Negotiation Strategies
  • Sharing Information, Diagnostic Questions & Unbundling Issues
  • Package Deals, Multiple Offers and Post-settlement Settlements
  • The Four Possible Outcomes of a Negotiation
DAY 3
Preparing, Power and Body Language
  • Identifying Underlying Interests
  • Planning and Preparing to Negotiate
  • Internal & External Preparation, Synthesis and Situation Assessment
  • The Four Phases of Negotiation
  • The Sources of Negotiating Power
  • Communicating through Body Language
  • Interpreting Body Language and Nonverbal Behaviour
  • Dealing with Confrontational Negotiators
DAY 4
Mediation Techniques as a Powerful Negotiation Tool
  • Packaging and Presenting Information to Exert Influence
  • Active Listening and Negotiation
  • Putting Negotiation in Context – The Major Dispute Resolution Processes
  • Negotiation, Mediation, Arbitration and Litigation
  • Mediation as a facilitated negotiation
  • Techniques of the Mediator – practical mediation skills
  • Working in Negotiation Teams
  • Strategies for improving Negotiating Team Effectiveness
DAY 5
International, Cross Cultural and Deal Negotiations
  • International and Cross Cultural Negotiations
  • Cultural Value and Negotiation Norms
  • Advice for Cross Cultural Negotiations
  • Putting together a Deal – the main considerations
  • International Deal Building
  • Applying Learning to a Range of Organisational Situations
  • Summary – building a better negotiating organisation

Similar courses

One of the key skills of effective management is achieving success through others, enabling your team to develop their skills and achieve success.

More Information

In today’s complex work environment, becoming a supervisor or a manager demands new skills and approaches to getting things done. Managers and supervisors must learn how to lead, motivate, and accomplish tasks effectively and efficiently working with others.

More Information

This highly interactive ICL Priority Management training course will give you the tools and techniques needed to manage your time proactively and effectively.

More Information

ICL’s online snippet is a short 1.5 hour webinar delivered by one of our subject matter experts.

More Information

ICL’s online snippet is a short 1.5 hour webinar delivered by one of our subject matter experts.

More Information

ICL’s online snippet is a short 1.5 hour webinar delivered by one of our subject matter experts.

More Information

ICL’s online snippet is a short 1.5 hour webinar delivered by one of our subject matter experts.

More Information

Achieving Excellence with Virtual and Dispersed Teams

More Information

Three Days to Turbo-Boost your Time and Task Management

More Information

Acquire the skills and ability to solve problems and make decisions quickly and effectively in the workplace. This is a critical skill for all staff, team leaders and managers.

More Information

This course teaches you to be aware of, and to manage, emotions and relationships. It will teach you how to connect with peers and subordinates and how to manage your own emotions, as well as the emotions of others. This can play a part in determining how successful you are in both the business environment and your personal life.

More Information

This course teaches you to be aware of, and to manage, emotions and relationships. It will teach you how to connect with peers and subordinates and how to manage your own emotions, as well as the emotions of others. This can play a part in determining how successful you are in both the business environment and your personal life.

More Information

This highly interactive two-day workshop is designed to provide induviduals, who need to overcome objections and difficulties, with a basic comfort level to negotiate in any situation and includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

More Information

Methods and Techniques for Effectively Combating Anger & Stress

More Information

This one-day Assertiveness training course covers the basics of assertiveness – what it is and the challenges people face when being assertive. It will provide you with the tools and skills you need to think and act more assertively.

More Information

Learn effective conflict management techniques and resolution strategies to address confrontation in the workplace.

More Information

Three Days to Turbo-Boost your Time and Task Management skills

More Information

With our comprehensive Improving Mindfulness course, you will begin to identify your patterns of thinking. As you learn to practice mindfulness, you will cultivate positive emotions that will have a dramatic effect on the work environment.

More Information

Gain a unifying, powerful and generally applicable negotiation methodology. Your success and failure in business (and, indeed, in many aspects of life itself) will be correlated with your ability to negotiate effectively

More Information

This course is designed to help entry level staff develop self-awareness, effective interpersonal skills, help understand and manage their emotions, and lastly unleash passion, energy and self-motivation.

More Information

Learn the concepts behind networking and how to brand yourself to achieve your professional goals

More Information

This 2 days workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

More Information

This Business Etiquette course will help trainees acquire the skills they need to quickly adapt, integrate and succeed in variety of business situations and interactions.

More Information

Extract, transform, and analyse data with business intelligence software frequently seen as the next step after Excel.

More Information

Extract, transform, and analyse data with business intelligence software frequently seen as the next step after Excel.

More Information

This course is specifically developed for employees working in an office and administration environment where the principles of records management is vitally part of legislative pieces. Records Management provides an understanding of basic record management principles and how they affect daily work.

More Information

The course is designed for individuals who have a basic understanding of board meetings and the need for minutes, and who want to improve their skills and knowledge in this area. Participants should have good communication and writing skills, as well as an attention to detail and the ability to stay focused during long meetings.

More Information

The course "Managing Union Employees: Labour Relations & Labour Law Management" provides comprehensive training on effectively managing unionized employees while adhering to labour laws. The course covers key principles and best practices for successfully navigating labour relations, fostering positive employee relations, and ensuring compliance with relevant labour legislation.

More Information

This course is designed to equip your staff with the essential skills and knowledge required to excel in providing exceptional customer support through digital platforms.

More Information