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Conflict Management and Resolution Skills

Learn effective conflict management techniques and resolution strategies to address confrontation in the workplace.

Description

Learn how to deal effectively with others in antagonistic situations. Discover how to reduce tension or conflict. Review how to effectively settle disputes by focusing on solving the problems at hand—without offending egos. Evaluate the feasibility of alternative dispute resolution mechanisms. 

 

Learn  the essentials of effective conflict resolution. 

Practice  communication techniques to improve relationships. 

Discover  how to communicate clearly and compassionately. 

 

Course Objectives

By the end of the course, participants will be able to: 

  • Understanding the need for negotiation skills in business 

  • Identifying the characteristics of a good negotiator 

  • Identifying individual negotiating styles 

  • Knowing and applying the steps in the negotiation process 

  • Explaining strategies that could be used in negotiation 

  • Preparation – information gathering and goal setting 

  • Developing communication skills essential to negotiate successfully 

  • Gaining confidence – demonstrating persuasive and assertiveness techniques 

  • Achieving the best deal/outcome possible 

How will this Training Course be Presented?

Live-Online

Who is this Training Course for?

Employees who are required to negotiate or influence discussions in their function 

The Course Content

Conflict Resolution Foundations 

  • Discover how to improve your relationships with your co-workers, clients, employees, and 

supervisors and find your way through conflict back to cooperation. 

 

Improving Your Conflict Competence 

  • Learn to respond to workplace conflict more effectively, by managing your emotions and engaging others constructively. 

 

Managing Conflict 

  • Learn the tools that turn conflicts into positive outcomes. 

 

Managing Team Conflict 

  • Learn how to confidently lead through conflict. Review the various sources of team conflict and learn how to defuse tricky situations using different approaches. 

 

Working with Difficult People 

  • Learn methods for recognizing the characteristics of some of the most common types of difficult people, and discover how to deal with these individuals more effectively. 

 

Working on a Cross-Functional Team 

  • Learn how to build and manage an effective cross-functional team. 

 

High-Stakes Communication 

  • Manage your message, yourself, and stakeholders when tension is high. Get practical tips and real-life examples that can help you prepare to shine in high-stakes moments. 

 

Compassionate Directness 

  • Learn how to be a more honest, kind, and direct communicator.

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The course "Managing Union Employees: Labour Relations & Labour Law Management" provides comprehensive training on effectively managing unionized employees while adhering to labour laws. The course covers key principles and best practices for successfully navigating labour relations, fostering positive employee relations, and ensuring compliance with relevant labour legislation.

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Digital Customer Care Training Course

This course is designed to equip your staff with the essential skills and knowledge required to excel in providing exceptional customer support through digital platforms.

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