Balanced Scorecard (BSC) Training
The Balanced Scorecard Course provides participants with the tools they need to build, implement, and sustain a balanced scorecard planning and management system in their organization.
Description
The Balanced Scorecard Course provides participants with the tools they need to build, implement, and sustain a balanced scorecard planning and management system in their organization. Courses are taught by specialized balanced scorecard training experts through a series of hands-on, interactive workshops. This program is ideal for anyone interested in helping their organizations focus on strategy and improve performance.
Course Objectives
By attending this ICL training course, delegates will learn about:
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Basic concepts of the balanced scorecard and how it can be used to improve organisational performance
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How the balanced scorecard applies to different types of organisations
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How to build and implement a balanced scorecard using the nine-step methodology
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How to develop meaningful performance measures and targets
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How a scorecard system can drive a performance-informed budget and accountability
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How to better inform decision making through scorecard automation
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How to cascade the scorecard to all levels of an organisation
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How to design and implement a scorecard where other frameworks have already been introduced
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How to revise poorly designed scorecard elements
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How to overcome obstacles and real world challenges
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How to evaluate planning documents and processes
How will this Training Course be Presented?
Live-Online
Who is this Training Course for?
This course is recommended for executives, managers, planners and analysts who are part of a balanced scorecard development team, and are seeking the best practical ideas for improving organisational performance.
The Course Content
Module 1
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Origins and Progression of the Balanced Scorecard Methodology
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Balanced Scorecard as a management concept for different organizations
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Advantages of Balanced Scorecard to increase performance
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Strategies, Design, and Execution of the BSC in existing frameworks
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Balancing non-financial and financial aspects of business
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The Cause and Effect Relationship
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Employee influence, productivity, and accountability
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Developing an Efficient Balanced Scorecard that works
Module 2
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Successful BSC Program Launch: The 9 Steps
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Assessment of current data and standings
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Strategy Profile
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SMART Strategic Objectives
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Strategy value-chain Mapping
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Performance Measures (KPIs)
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Strategic Initiatives to close performance gaps
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Performance Analysis of evidence-based data
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Organizational Alignment: Integration
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Evaluation
Module 3
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Balanced Scorecard Management System: Strategy Mapping and Architecture
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Linking values, mission, value drivers, and vision
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Creating a BSC Strategy Map for boosting performance
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Organizational Performance Scorecard
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Profiling priorities and linking them to BSC
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Desired State of Evolution formulation
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Understanding the implementation of the 4 pillars of the Balanced Scorecard
Module 4
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Financial Perspective in Balanced Scorecard
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Basic Strategic Ideas related to finance
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Measuring these Ideas concerning other non-financial aspects
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Correct data, reporting, and analysis
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Simplifying the financial overview
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Avoiding pitfalls with financial aspects of BSC
Module 5
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Customer Standpoint in Balanced Scorecard
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Customer Market Segment
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Customer perspective statistics and methods
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Customer Value Plan
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Core Customer Measurements
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Linking Customer Perspective with Financial Perspective
Module 6
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Internal Business Process Viewpoint in Balanced Scorecard
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Operations Processes and its management
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Customer Service Management Processes
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Regulations, Processes, and Compliance
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Fundamental Business objectives and KPI’s
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Linking this measurement with Financial and Customer Perspective
Module 7
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Learning and Growth Perspective
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Human Resource Wealth
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Information and Data Hub
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Organizational Capacity building
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Alignment of Intangible resources with a strategic approach
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Linkages with the above 3 Perspectives
Module 8
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Balanced Scorecard strategy-focused organization
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Cascading and simplifying a balanced scorecard
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Strategic and Critical Thinking
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Best Performance Management Processes
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Performance Scorecards and Dashboards
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KPI Documentation and Policies
Module 9
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Common Pitfalls in a Balanced Scorecard
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Re-working poorly designed scorecard
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Key enablers: Technology and innovation
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Balanced scorecard: Best Practices
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Practical Implementation in different organizational structures