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Most managers know, regardless of their levels of experience, that the people-performance issues are the greatest challenges of their jobs. The secret to success is to be able to multiply your effectiveness through others. This course is for professionals who are interested in advancing their supervisory and managerial capabilities using coaching and mentoring skills. The course introduces the core skills and qualifications required to become an ideal coach or mentor, and it describes how the coaching and mentoring processes really work.
By the end of the course, participants will be able to:
Managers and supervisors whose responsibilities require coaching and mentoring others with the aim to help them achieve and exceed their performance targets.
The programme is delivered as a blended learning solution consisting of Online components of self-directed learning supplemented by virtual classroom based lectures and workshops. An Online group collaboration portal has been established enabling delegates to post and respond to questions posed by facilitators and peers.
Module One: Course Overview
Module Two: Defining Coaching and Mentoring
Module Three: Coaching Assessment Review
Module Four: Interpersonal Communication Skills
Module Five: Critical Coaching Skills
Module Six: Setting Goals with SPIRIT
Module Seven: Learning Styles and Principles
Module Eight: The Benefits/Consequences Matrix
Module Nine: Skills Involved in Coaching
Module Ten: The Coaching Model
Module Eleven: Giving Effective Feedback
Module Twelve: Coaching Problems and Solutions
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan