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This ICL training course will empower you in becoming an Employee Relations Specialist who understands the importance of building a conducive environment for the employees.
Developing, implementing, administering, and analysing employee and employer relations is the core of managing a healthy organisational culture, managing conflicts or preventing them from occurring, building and managing employee discipline.
An employee starts experiencing the culture even before stepping inside the organization and being hired, this makes it paramount for each one within the organization to be pleasant and nice to new hires.
Employee Relations Specialist, however, is a key entity that manages people experience and engagement and that’s why ER is the light bearer in any organization. This training course will empower you in becoming an Employee Relations Specialist who understands the importance of building a conducive environment for the employees.
ER specialist collaborates with management to devise policies that encourage healthy work relationship, provide a sense of trust, safety and belongingness. Also, become a catalyst in the journey of helping the organization excel and disrupt.
By attending this ICL training course, delegates will be able to:
Review all the aspects of the HR Function in the organization
Have an influence on the management and employees, with/out authority
Be a conduit of effective communication between employees and management
Analyse the performance and give constructive feedback to improve the productivity
Create an environment of trust and safety
Strengthen the management and employee relation
Understand and utilise proper resources and time in creating effective policies
Managing the expectations of management and competencies of employees
Create a healthy work culture to increase productivity and reduce employee turnover
Coach and counsel employees for improved morale and engagement, consistently
Enable organisational success by empowering employees with KSA (Knowledge, Skills, Abilities) to perform well at job
Review and provide annual reports and reward the employees
Suggest corrective measures wherever employees are off the course
Provide fair and just environment by preventing any discrimination basis biases (conscious /unconscious)
Become skilled at handling challenging employees, situations and take necessary disciplinary actions, if required
Live-Online
Employees in the functions of employee relations, human resources or personnel and administration who are directly or indirectly responsible for providing support services to internal customers within the organization
Module 1: What role does an ER Specialist play?
The Context and background; Rationale of ER
Managing change and helping employees through the transition process
Managing Culture, Employee Engagement, Conflict management, etc
Differentiation between the Role of ER and the Role of the Manager
Streamlining Policies and Procedures
Module 2: Critical functions of ER
Communication, Team building, counselling and coaching etc
Activities for recreation
Rewards and recognition
Crucial conversations
Maintaining a balance between performance and growth
The informal conversation that enhances trust and cohesion (lunch break, coffee and watercooler conversations)
Module 3: ER’s role in Recruitment, Selection and Onboarding
Pre hiring
Managing the onboarding experience for an employee
Regular communication and feedback of timelines and way forward
Upon Hiring
Induction orientation
Buddy coaching
Managing employee experience/ preventing overwhelm
Probation and Confirmation
Regular feedback and support
Module 4: ER as a bridge between management and employee
Top-down management and communication
Equal and fair treatment
Growth opportunities and success enablement
Resource management and provision
Meritocracy and promotion
Diversity and inclusion
Module 5: Engaging employees through performance management
Giving encouraging and constructive feedback
Rewards and recognition
Handling crucial conversations around feedback and performance
Recording and documenting critical incidents
(TOTAL Quality Management) TQM
Employee assistance initiatives
Module 6: Tools and software for ER enablement
Encouraging and introducing new and existing tools/software for efficient data management
Setting and abiding to rules
Maintaining workplace ethics
Performance improvement and personal development programmes for career enhancement
Maintaining records for audits and organisational success
Module 7: Enhancing employee skills
Training and Development (introducing new courses)
Job Rotation and IJP’s
Employee exchange program
Module 8: Role of ER in shaping organisational culture
Value, Vision and Mission alignment
Ownership and accountability towards building inclusive culture
Module 9: Branding
Inside the organisation
Through various initiatives
Role modelling and learning from industries leaders
Outside the organisation
CSR, Charitable activities
Tie-ups with universities