Improve your experience. We are very sorry but this website does not support Internet Explorer. We recommend using a different browser that is supported such as Google Chrome or Mozilla Firefox.
As a supervisor, the success of your organization rests in your hands. This course provides you with the opportunity to develop highly effective and essential supervisory skills that will strengthen team work and organizational success. Also, this course will help you manage everyday operations with greater ease. Furthermore, it will help you leverage both your managerial and people skills to meet your new challenges as the 21st century supervisor.
This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.
This Supervising Others course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.
The programme is delivered as a blended learning solution consisting of Online components of self-directed learning supplemented by virtual classroom based lectures and workshops. An Online group collaboration portal has been established enabling delegates to post and respond to questions posed by facilitators and peers.
Module One: Course Overview
Module Two: Pre-Assignment Review
Module Three: Making the Transition
Module Four: Responsibilities of a Supervisor
Module Five: Key Behaviors and Attitudes
Module Six: Setting Goals
Module Seven: Planning for Success
Module Eight: Active Listening Techniques
Module Nine: Communication Skills
Module Ten: Giving Feedback
Module Eleven: Giving Instructions
Module Twelve: Orders, Requests, and Suggestions
Module Thirteen: Managing Conflict
Module Fourteen: Managing Challenging Situations
Module Fifteen: Developing Relationships
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan