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Business process management helps organizations control processes to achieve their goals and to be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.
This course will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.
This course is based on the six steps of the business process life cycle (create, design, model, execute, monitor, and optimize). It also includes information on process improvement tools such as Lean and Six Sigma.
Session One: Course Overview
Module Two The Fundamentals of Business Process Management
Module Three: Defining Business Process Management
Module Four: Reflecting on Processes
Module Five: The Business Process Life Cycle
Module Six: The Vision Phase
Module Seven: The Design Phase
Module Eight: The Modeling Phase
Module Nine: The Execution Phase
Module Ten: The Monitoring Phase
Module Eleven: The Optimizing Phase
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Self-Paced E-learning Course
The course duration is 2 weeks. For delegates to successfully complete the course, they should dedicate four hours per week to the course activities.