The Office Professional & Records Management Masterclass
This course is specifically developed for employees working in an office and administration environment where the principles of records management is vitally part of legislative pieces. Records Management provides an understanding of basic record management principles and how they affect daily work.
Description
The Office Professional & Records Management Masterclass is an exciting and interactive programme, designed to provide participants with the opportunity to review and develop interpersonal and professional skills needed to do their jobs effectively, thereby contributing to personal and organizational success.
The programme also covers the strategies, tools, and technologies used to capture, categorize, manage, store, preserve (archive), and deliver documents and records in support of business processes, as well as the core components of ISO 15489 so that organizations become compliant with best practices.
After exploring and developing the multi-faceted skills required of the office professionals and administrative staff (including both inter-personal and technical skills), the combination allows participants to explore in more detail the issues involved in meeting responsibilities for managing documentation and records.
Course Objectives
By the end of this training, participants will be able to;
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Extend their understanding of their roles as office managers and administrators and the key contribution they make to organisational success
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Review and develop their personal organisation, communication and interpersonal skills
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Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways
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Understand the key concepts and overall architectural scope of records and document
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management
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Develop business cases and business requirements for records management systems
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Identify the business drivers for improving document and records management in their
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organisations
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Determine how document and records management can be implemented across their
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organisations
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Assess the implications of technologies, including Enterprise Content Management
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(ECM) on document and records management
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Understand the key concepts and overall scope of ISO 15489 and how to apply ISO 15489 in their organisations
Who is this Training Course for?
• Executive Secretaries
• Personal Assistants
• Office Managers and Team Leaders
• Administrative Assistants and Co-coordinators
• Business Support Executives