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This one-day Assertiveness training course covers the basics of assertiveness – what it is and the challenges people face when being assertive. It will provide you with the tools and skills you need to think and act more assertively.
Understanding how you come across to others is at the heart of good communication skills. Being able to choose your response to any given situation rather than adopting a knee jerk reaction gives you more control over the impact you have, and behaving assertively without spilling over into aggression is a great skill to acquire.
This one-day Assertiveness training course covers the basics of assertiveness – what it is and the challenges people face when being assertive. It will provide you with the tools and skills you need to think and act more assertively. You will learn how to communicate in a confident and positive way, with a focus on developing a personal style that will benefit you, your colleagues and your organisation.
Participants on this course will explore:
The dynamics of communication and personal impact
Their patterns of behaviour
How their patterns impact on others
And learn how to:
Change body language for a different impact
Turn up or down different qualities to achieve a goal
Deliver clear and concise messages that get things done
Put their attention on their intention to change their impact
Feel more confident to speak out at meetings
Set boundaries for others
Deal with difficult people
Say no without saying no
Use assertive language
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Our assertiveness skills training is suitable for anybody who wants to develop a more assertive style at work. The course is most relevant for administrative staff and those new to supervising or managing teams.
Whilst the theory behind this course is anchored in Neuroscience, you do not need any previous knowledge of this subject to attend this course.
All our Assertiveness Skills courses are designed to meet the specific needs of our clients depending on their personal/organisational requirements and existing skills set. An Assertiveness Skills course includes:
Defining assertiveness in the workplace
The differences between assertive, aggressive and passive behaviour
Recognising your own style, strengths and weaknesses
What are the barriers to assertiveness?
Techniques to build self-esteem and confidence
Confronting and preventing challenges in the workplace
Giving and receiving constructive feedback
Direct or indirect methods of communication
Use assertive and positive language – make your message clear
Body language and non-verbal signals
The art of saying ‘no’
Giving and receiving feedback
Persuasion skills and coping with criticism