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The Balanced Scorecard Course provides participants with the tools they need to build, implement, and sustain a balanced scorecard planning and management system in their organization.
The Balanced Scorecard Course provides participants with the tools they need to build, implement, and sustain a balanced scorecard planning and management system in their organization. Courses are taught by specialized balanced scorecard training experts through a series of hands-on, interactive workshops. This program is ideal for anyone interested in helping their organizations focus on strategy and improve performance.
By attending this ICL training course, delegates will learn about:
Basic concepts of the balanced scorecard and how it can be used to improve organisational performance
How the balanced scorecard applies to different types of organisations
How to build and implement a balanced scorecard using the nine-step methodology
How to develop meaningful performance measures and targets
How a scorecard system can drive a performance-informed budget and accountability
How to better inform decision making through scorecard automation
How to cascade the scorecard to all levels of an organisation
How to design and implement a scorecard where other frameworks have already been introduced
How to revise poorly designed scorecard elements
How to overcome obstacles and real world challenges
How to evaluate planning documents and processes
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This course is recommended for executives, managers, planners and analysts who are part of a balanced scorecard development team, and are seeking the best practical ideas for improving organisational performance.
Module 1
Origins and Progression of the Balanced Scorecard Methodology
Balanced Scorecard as a management concept for different organizations
Advantages of Balanced Scorecard to increase performance
Strategies, Design, and Execution of the BSC in existing frameworks
Balancing non-financial and financial aspects of business
The Cause and Effect Relationship
Employee influence, productivity, and accountability
Developing an Efficient Balanced Scorecard that works
Module 2
Successful BSC Program Launch: The 9 Steps
Assessment of current data and standings
Strategy Profile
SMART Strategic Objectives
Strategy value-chain Mapping
Performance Measures (KPIs)
Strategic Initiatives to close performance gaps
Performance Analysis of evidence-based data
Organizational Alignment: Integration
Evaluation
Module 3
Balanced Scorecard Management System: Strategy Mapping and Architecture
Linking values, mission, value drivers, and vision
Creating a BSC Strategy Map for boosting performance
Organizational Performance Scorecard
Profiling priorities and linking them to BSC
Desired State of Evolution formulation
Understanding the implementation of the 4 pillars of the Balanced Scorecard
Module 4
Financial Perspective in Balanced Scorecard
Basic Strategic Ideas related to finance
Measuring these Ideas concerning other non-financial aspects
Correct data, reporting, and analysis
Simplifying the financial overview
Avoiding pitfalls with financial aspects of BSC
Module 5
Customer Standpoint in Balanced Scorecard
Customer Market Segment
Customer perspective statistics and methods
Customer Value Plan
Core Customer Measurements
Linking Customer Perspective with Financial Perspective
Module 6
Internal Business Process Viewpoint in Balanced Scorecard
Operations Processes and its management
Customer Service Management Processes
Regulations, Processes, and Compliance
Fundamental Business objectives and KPI’s
Linking this measurement with Financial and Customer Perspective
Module 7
Learning and Growth Perspective
Human Resource Wealth
Information and Data Hub
Organizational Capacity building
Alignment of Intangible resources with a strategic approach
Linkages with the above 3 Perspectives
Module 8
Balanced Scorecard strategy-focused organization
Cascading and simplifying a balanced scorecard
Strategic and Critical Thinking
Best Performance Management Processes
Performance Scorecards and Dashboards
KPI Documentation and Policies
Module 9
Common Pitfalls in a Balanced Scorecard
Re-working poorly designed scorecard
Key enablers: Technology and innovation
Balanced scorecard: Best Practices
Practical Implementation in different organizational structures