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This course will provide participants with detailed understanding of Planning, Writing & Managing Quality SLAs.
This ICL Service Level Agreements training course will ensure that you understand how to decide rationally what activities to outsource and what not, how to select the best contractor and how to evaluate the delivered performance of all parties involved. On this Contracts Management training course, you will understand the different contract types, the pros and cons of SLAs, avoid the potential pitfalls and improve the performance. Balanced scorecards to measure the contractor performance, used in several branches will be discussed. Through a combination of teaching and group work, you will leave this training course with practical tools & practices to develop improved SLAs.
In the competitive environment of today, managing your contracts regarding outsourced activities like IT, operations, maintenance and facilities management are more than ever an important issue. Service Level Agreements (SLAs) are being applied as a highly effective way to manage and control the relationship between the service provider and the end-user, both internally and externally. It manages the expectations of both parties, sets out the parameters of responsibility and offers performance indicators. Creating and managing formal agreements with suppliers of equipment and maintenance services requires not only a complete understanding of the business requirements and organization needs, but also depends on keeping up-to-date on contracting.
By attending this ICL training course, delegates will be able to:
Gain an understanding of contracts terms & conditions
Understand the implications of contract clauses
Learn how to protect your organisation from one-sided contracts
Understand key elements of contract law
Live-Online
Project managers, Contract managers,
Operations managers
IT managers, Sales managers,
Engineering managers
Procurement personnel, buyers, project leaders, project co-ordinators, project engineers
Sales teams, engineers, technicians
Anyone involved with contracts
The following topics will be covered:
Purpose & Objectives of Contracts
Contract Types
Penalties & Incentives
Terms & Conditions
Payment Terms & their implications
Forward Cover
Contracts Law
Performance, Non-performance & Possibility of Performance
Confidentiality & Non-disclosure agreements
Breach of Contract
Remedies for contract breach
Contract termination
Arbitration & dispute resolution
Service Level Agreements (SLAs)
Tender processes
Consortia & multiple suppliers