Human Resources Training: HR Skills for Non HR Professionals
HR for Line Managers e-learning course is designed to help line managers manage their staff better by equipping them with critical HR skills. Also, this online course focuses on key issues for line managers, such as handling employee interviews, on-boarding, appraisals, training, and much more.
Description
In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This course will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).
Course Objectives
After you complete this Human Resources Training course, you will be able to:
- Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions.
- Write job specifications and identify core competencies.
- Apply methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques.
- Get new employees off to a good start.
- Understand compensation and benefits.
- Maintain healthy employee relations.
- Make performance appraisals a cooperative process.
Who is this Training Course for?
Line managers, head of departments, team leaders and supervisors and anyone who wishes to gain knowledge and skills about the human resources functions and how to apply them effectively in his/her department.
How will this Training Course be Presented?
The programme is delivered as a blended learning solution consisting of Online components of self-directed learning supplemented by virtual classroom based lectures and workshops. An Online group collaboration portal has been established enabling delegates to post and respond to questions posed by facilitators and peers.
The Course Content
Module One: Course Overview
Module Two: Defining Human Resources
- The Basics of HR Management
- Case Study: Expansion Staffing
- Group Discussion
Module Three: Performing a Skills Inventory
Module Four: Forecasting Techniques
Module Five: Job Analysis
- Understanding Job Analysis
- Performing an Analysis
- Job Analysis Formats
Module Six: Identifying Job Competencies
Module Seven: Position Profiles and Job Descriptions
- Preparing a Profile
- My Position Profile
Module Eight: Do You Really Need to Hire?
- Evaluate All Options
- The Real Cost of Employee Turnover
Module Nine: Finding Candidates
Module Ten: Advertising Guidelines
Module Eleven: Screening Resumes
- Using a Resume Screening Guide
- Developing a Resume Screening Guide
Module Twelve: Preparing for the Interview
- Preparation Checklist
- Interview Exercise
Module Thirteen: Conducting the Interview
- History of the Interviewing Process
- An Objective Interview
- Basics of Behavioral Interviewing
- Purpose of Behavioral Interviewing
- Asking Questions
- Provocative Statements
- Sample Behavioral Description Interview Questions
- Developing Behavioral Description Interview Questions
- The Critical Incident Technique
- Creating a Critical Incident
Module Fourteen: After the Interview
Module Fifteen: Employee Orientation and Onboarding
- Why Have Orientation?
- How Did Your Orientation Rate?
- Problems to Avoid
- Planning the Orientation Program
Module Sixteen: Follow the Leader
Module Seventeen: Planning Training
- The Training Cycle
- Internal vs. External Training
Module Eighteen: Working With External Providers
Module Nineteen: Performance Reviews
- Performance Review Problems
- A Performance Management Checklist
- Case Study: Who Will Be the Best?
- Dissecting a Performance Review
- Identifying Behaviors
Module Twenty: Attendance Management
- The Cost of Absenteeism
- The Case of Gretchen Washington
- Dealing with Attendance Management
Module Twenty-One: Managing a Diverse Workforce
- Dealing with Diversity
- Your Experience with Pigeon Holes
Module Twenty-Two: Privacy Issues
Module Twenty-Three: Compensation and Benefits
- The Role of Compensation and Benefits
- Pre-Assignment Review
- Case Study: It’s Not You, It’s Me
Module Twenty-Four: Managing Disciplinary Issues
Module Twenty-Five: Terminating Employees
- Letting Staff Go
- Case Study: How to Fire an Employee?
Module Twenty-Six: Exit Interviews
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan