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Acquire the skills and ability to solve problems and make decisions quickly and effectively in the workplace. This is a critical skill for all staff, team leaders and managers.
In the workplace, you’ll need to make decisions and resolve problems frequently. And while many of your decisions are not so important, some are potentially life changing. So learning how to use effective strategies and tools will help you to make the right decisions at the right time.
The ICL Training Problems Solving and Decision Making Training Course provides you with skills such as problem solving techniques and models, organising methods, ways to conduct research, identifying options to achieve accurate decision-making and problem solving.
By the end of the course, participants will be able to:
Build and expand decision making, critical thinking and creative problem solving skills
Apply logical and creative approaches to solving problems and making decisions
Use traditional and creative tools for identifying causes and generating solutions
Employ creativity and lateral thinking as business tools
Analyze and solve actual problems facing them at work
Demonstrate and build credibility with upper management
Develop strategic approaches to problem solving and decision making
Analyse information to clearly describe problems
Think creatively and be a contributing member of a problem-solving team
Create plans for implementing, evaluating, and following up
Avoid common decision-making mistakes
Make correct and timely decisions
Use problem-solving model and toolkit
Use SWOT Analysis
Make good group decisions
Live-Online
This course is for all staff especially Managers, supervisors and administrators who will benefit from better problem solving and decision making skills, and business professionals who want to take their critical thinking to the next level by using both their experience and intuition to make the right moves and decisions
Problem solving and decision making
Definition of ‘problem’
Definition of ‘problem solving’
Definition of ‘decision making’
Creative problem solving and decision making
The helicopter view
Problem diagnosis
Defining the opportunity or problem
The link between causes and symptoms
Problem deviation
The right decisions at the right time
The rational approach to problem solving (Kepner & Tregoe)
Defining the problem
Writing a problem statement
Techniques for recognizing problems
Six important questions to clear out
The rational approach
Kepner & Tregoe
Problem analysis supplementary tools
Root cause analysis
Creative problem solving and decision making
The five-why process
The cause and effect diagram
The fishbone diagram
Pareto analysis
Decision making supplementary tools
Effective decision making
Why-Why and how-how analysis
The how-how method
Choice making
The decision analysis worksheet
The Kepner & Tregoe method for analyzing alternatives
Use of the matrix
Effective decision making
The decision making matrix
Definition of ‘consensus’
Creativity and problem solving
The need for thinking skills
Mental structures of college students
Stages in problem solving and decision making
The human brain
Understanding the two hemispheres of the brain
Critical thinking
Lateral thinking
Mental blocks to creative thinking
Brainstorming
The six thinking hats