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This Business Etiquette course will help trainees acquire the skills they need to quickly adapt, integrate and succeed in variety of business situations and interactions.
During this Business Etiquette training course delegates will learn the hidden value – and priceless potential – of image, etiquette and protocol and how it can make a difference to their career success and your business.
“Etiquette means behaving yourself a little better than is absolutely essential.” Will Cuppy
In life and in business first impressions as well as on-going interactions are critical because people buy from people. Employees’ appearance, attitude and behavior are therefore a direct reflection of your company and brand.
Whether it is appropriate dress or image, sending out professional business communication, wording an email correctly or having awareness about cultural sensitivities, having good business etiquette can give us the edge in almost every situation.
By the end of the course, participants will know:
What is business etiquette
Why is business etiquette important?
What is professional conduct?
How to maintain a professional appearance
How should I behave in an open plan office?
How to develop positive, professional relationships with your co-workers and superiors
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This course is applicable to all levels within your organization.
Etiquette in the office
What is business etiquette and why is it important?
Understanding the importance of perceptions and first impressions
How to maintain a professional appearance
How to develop a professional greeting and handshake
How to manage your workstation
How to behave in an Open Plan office set-up
How to develop positive, professional relationships with your co-workers
How to develop positive, professional relationships with your superiors
Professional conduct
Professional e-mail etiquette
Professional meeting and business function etiquette
Appropriate use of the Internet
Handling ethical dilemmas
Maintaining loyalty and confidentiality
Handling personal issues in the workplace
Tips for being assertive rather than aggressive
How to manage your time professionally
Communicating in the workplace
How to listen actively
How to understand and use appropriate body language
How to handle difficult people
How to deal with anger in yourself and others
Top tips for effective professional verbal communication
Positive scripting and ownership of conversations
Modern Telephone Management Skills
Telephone Etiquette and Powerful Telephone Tips
Answering Calls
Making Calls
DO’s of Good Telephone Etiquette
DONT’s of Good Telephone Etiquette
Zero Tolerance Examples
The Top 25 Positive Words and Phrases
Cultural Diversity
What is cultural diversity?
How to become more sensitive to cultural diversity