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Whether you are newly promoted or an experienced supervisor, the transition from being part of a team to leading one comes with a steep learning curve and can be extremely stressful. You may have reached where you are by hard work and technical skills but leading a team to improve results for the company requires a whole different skill set.
Supervisors need to manage their own tasks as well as lead the team, solve problems, implement systems and report up and down the hierarchy. They require a solid foundation of leadership skills, time management skills, communication skills, technical skills, as well as possessing high levels of emotional intelligence, self-discipline and motivation. Stepping up the ladder gives you a broader perspective of how you and your team contribute to your companies’ goals and successes. This new perspective comes with an increased responsibility. The right training can make that challenge an exciting and empowering one.
This dynamic and interactive ICL training course will enable you to become a confident, credible and capable supervisor, by focusing on the skill set required to manage yourself, your work load and your team.
The programme is delivered as a blended learning solution consisting of Online components of self-directed learning supplemented by virtual classroom based lectures and workshops. An Online group collaboration portal has been established enabling delegates to post and respond to questions posed by facilitators and peers.
Module One: Course Overview
Module Two: Adjusting to Your Role
Module Three: A Supervisor’s Responsibilities
Module Four: Action-Centered Leadership
Module Five: Making Plans
Module Six: Setting Goals
Module Seven: Defining Leadership
Module Eight: The Situational Leadership Model
Module Nine: What’s Your Type? How About Mine?
Module Ten: Team Building Tips
Module Eleven: Developing a High-Performing Team
Module Twelve: Communication Skills
Module Thirteen: Motivating Employees
Module Fourteen: Orientation and Onboarding
Module Fifteen: Training Tips and Tricks
Module Sixteen: Providing Feedback
Module Seventeen: Doing Delegation Right
Module Eighteen: Dealing with Conflict
Module Nineteen: Managing Disciplinary Issues
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan