Customer Service Training

Supply chain and logistics management have been among the fastest evolving business disciplines over the past two decades. The continuous arrival of innovative concepts and techniques into the mainstream has resulted in a non-stop journey of learning and development for professionals in supply chain and logistics.

One of the key skills of effective management is achieving success through others, enabling your team to develop their skills and achieve success.

Inventory Management training course is designed for people working with warehouse or storeroom managers who are responsible for what comes in and goes out of the company. They must understand how to lead an efficiently operated and cost-effective process, with the right amount of products available.

This programme is aimed at candidate who will be involved in the implementation, managing and leading of projects within different working environments. Participants will acquire an understanding of concepts of project management and will be able to plan and organise projects.

This Intermediate Project Management course is for participants who already know about project life cycles, goal setting, creating a vision, and statement of work, this one-day Intermediate Project Management courseware program will be ideal for further skill development. At this level, participants learn to approach projects at a deeper level, and to function within a project team.

This Project Management Fundamentals course is a basic introduction for administrators or supervisors who may be asked to take on project tasks as part of their regular work. This training program is intended to familiarize participants with common project management terms, identify the benefits of projects, teach the concepts of project life cycles, prioritizing and setting goals, use some basic, simple planning tools, and explore charters and statements of work.

Managers and business owners know that risk management can reduce the negative impact of crises, and provides measurable benefits and cost savings. Our course offers a risk management framework that is flexible and works with any organization. It can be applied to a single project, a department, or an enterprise-wide risk management program.

This course will confidently teach you the essential skills of: estimation and breaking down work; task dependencies; resource scheduling; uncertainty and risk management; communication essentials; creating viable schedules; and more.

Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This course will walk you through the process of event management, from the beginning stages of planning, to the final touches (like decorations, food, and music).

The International Data Corporation estimates that by 2020 mobile workers will account for nearly three quarters of the workforce around the world. Make sure you’re on top of the virtual workplace trend with this comprehensive Managing the Virtual Workplace training course.

Sitting through a long meeting where participants get side-tracked and issues don’t get resolved isn’t a good use of anyone’s time. With Meeting Management: The Art of Making Meetings Work, learn how to get results from a meeting, whether that involves solving problems, brainstorming, or sharing information.

Budgets and Managing Money will teach participants how to make informed and intelligent financial decisions. Rather than being omitted from the process, managers who don’t have a background in finance can fully participate in budgeting decisions and exercises once they have completed this training course.

Whether you are newly promoted or an experienced supervisor, the transition from being part of a team to leading one comes with a steep learning curve and can be extremely stressful. You may have reached where you are by hard work and technical skills but leading a team to improve results for the company requires a whole different skill set.

As a supervisor, the success of your organization rests in your hands. This course provides you with the opportunity to develop highly effective and essential supervisory skills that will strengthen team work and organizational success. Also, this course will help you manage everyday operations with greater ease. Furthermore, it will help you leverage both your managerial and people skills to meet your new challenges as the 21st century supervisor.

HR for Line Managers e-learning course is designed to help line managers manage their staff better by equipping them with critical HR skills. Also, this online course focuses on key issues for line managers, such as handling employee interviews, on-boarding, appraisals, training, and much more.

This ICL training seminar will provide delegates with the practical knowledge needed to successfully plan, implement, manage, and measure social media sales and marketing efforts.

Women in Leadership: Impact through Self Awareness will take participants on a journey of self-discovery and self-mastery. It will enable participants to understand and leverage their core strengths to become authentic, fearless leaders and role models who empower everyone around them.

Health and Safety at work is an arduous task for many managers and business owners. Health and Safety is not just a question of complying with the legislation, but it should be seen as an important feature of every business operation targeted at reducing the losses associated with accidents, ill health, sickness absence, etc.

Leadership Skills for Supervisors takes a unique perspective on the hot topic of management skills. We’ve designed a one-day course that teaches participants the essential skills of leadership: communication, coaching, and managing conflict. Perfect for those who are new to a supervisor role, Leadership Skills for Supervisors provides lessons in prioritizing, planning and managing time; identifying your primary leadership style; determining ways to meet the needs of employees; and exploring ways to solve pr

Dealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do when these people are our employees?

This Training will explore in depth; descriptions of Bills of Quantities, purpose of Bills of Quantities and their composition, their preparation, measuring of builders work, standard method of measuring building work, Marking up and billing.

This dynamic, 4-day course gives customer service professionals the communication skills, technology tools, and motivation they require to build strong customer relationships and develop a customer centric organization.

This ICL training course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

This important ICL HR Processes, Culture, & Change Management Programme online training seminar focuses on vital areas of modern Human Resource Management (HRM). It is a unique seminar that addresses core HR issues in a critical and evaluative way.

This Advanced Finance Programme is a must for all those who would like to attend a course that comprehensively deals with all the key topics of strategic management, financial planning, and financial management. It is also for those who wish to sharpen up their financial management skills, or who wish to refresh or update the skills they already have.

This Programme will also focus on the critical roles of team leader and middle manager in harnessing their team's potential, and introduces and practices techniques for moving the organisation and the teams from average to excellence.

This course provides technical professionals with the written communication skills to structure and write effective reports confidently, competently and persuasively.

Advance the success of your call center and achieve your professional career goals with a solid foundation in planning and managing an exceptional call center.

This course has been developed specifically to equip receptionists and office admin staff with all the essential skills to better manage the workloads and activity profiles that form the engine-room of efficient organizations.

This Customer Service for the Public Sector training course is designed to give participants the communication skills, negotiation strategies, and public-sector customer service best practices they require to significantly improve customer service while lowering costs and increasing employee satisfaction.

The programme aims at equipping managers to protect employees, suppliers and customers by providing critical information in order to successfully manage COVID-19 within the work environment.

This online training seminar is designed to equip those involved in project work with the essential skills needed to fulfill their responsibilities in a professional way. The concepts, methods and techniques presented include both well established and latest thinking to provide the essential knowledge, skills, and toolkit to ensure more successful project outcomes.

In this online course, we aim to look at a number of advanced concepts in Project Management, Leadership and Risk Management that will enable you to deal with the ever-changing business context and ever moving project goal posts.

Achieving Excellence with Virtual and Dispersed Teams

This ‘Leading Successful Change’ training course helps leaders develop the practical skills they need to bring about lasting change with minimum disruption to operations. It provides them with specific guidance and the opportunity to work with a host of practical tools for implementing and embedding change.

This training course explores the very foundations of how projects are different to the operational world, but an absolute necessity when it comes to changing the operational world. You will discover how the very best practice management techniques are used to take a project through a project lifecycle, from Inception, through Definition, Execution, Monitoring and Control to Closure.

Three Days to Turbo-Boost your Time and Task Management

The main purpose of the course is to give delegates a good understanding the power of Power BI to develop dashboards using large data sets.

The main purpose of the course is to give delegates a good understanding the power of Power BI to develop dashboards using large data sets.

This course will provide participants with detailed understanding of basic concepts and definitions to enable them read and understand finance related documents and their implications in day-to-day workings.

Learn the key strategies used by project managers to generate crucial funding for their projects.

This ICL training course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

This ICL training course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

The legislative and regulatory landscape is constantly changing, resulting in greater emphasis and focus on the accountability and responsibility of management, governance and administration. This course provides an overview and analysis of a range of frameworks and methodologies for King IV Governance, Compliance and Assurance.

The legislative and regulatory landscape is constantly changing, resulting in greater emphasis and focus on the accountability and responsibility of management, governance and administration. This course provides an overview and analysis of a range of frameworks and methodologies for King IV Governance, Compliance and Assurance.

The legislative and regulatory landscape is constantly changing, resulting in greater emphasis and focus on the accountability and responsibility of management, governance and administration. This course provides an overview and analysis of a range of frameworks and methodologies for King IV Governance, Compliance and Assurance.

The legislative and regulatory landscape is constantly changing, resulting in greater emphasis and focus on the accountability and responsibility of management, governance and administration. This course provides an overview and analysis of a range of frameworks and methodologies for King IV Governance, Compliance and Assurance.

The legislative and regulatory landscape is constantly changing, resulting in greater emphasis and focus on the accountability and responsibility of management, governance and administration. This course provides an overview and analysis of a range of frameworks and methodologies for King IV Governance, Compliance and Assurance.

The legislative and regulatory landscape is constantly changing, resulting in greater emphasis and focus on the accountability and responsibility of management, governance and administration. This course provides an overview and analysis of a range of frameworks and methodologies for King IV Governance, Compliance and Assurance.

The legislative and regulatory landscape is constantly changing, resulting in greater emphasis and focus on the accountability and responsibility of management, governance and administration. This course provides an overview and analysis of a range of frameworks and methodologies for King IV Governance, Compliance and Assurance.

The legislative and regulatory landscape is constantly changing, resulting in greater emphasis and focus on the accountability and responsibility of management, governance and administration. This course provides an overview and analysis of a range of frameworks and methodologies for King IV Governance, Compliance and Assurance.

The course will also provide insight into an international perspective of corporate governance.

The course will also provide insight into an international perspective of corporate governance.

The course will also provide insight into an international perspective of corporate governance.

The course will also provide insight into an international perspective of corporate governance.

This course covers how to prevent fraud from happening, how to detect fraud, the tools to investigate fraud, and how to gather a case for prosecution.

The Effective Risk Management short course will equip you with the relevant knowledge of principles, tools and techniques that would engender overall improved performance in operational risk management. 

This exciting seminar will help you to fully embed a risk culture across the whole organization, and develop a coordinated top down approach where every function evaluates its risks on a continuous and consistent basis. It will help you change the focus from risk avoidance to one of value creation and create a fully risk embracing culture.

Learn simple concepts that help you improve your meeting facilitation and communication skills, and become a better team leader through easy meeting tactics.

The Business Communications Skills online course has been designed to equip you with the tools to communicate effectively across the gamut of business channels – from interpersonal communication and communicating in meetings, through to effective use of digital channels.

Develop your presentation skills to transform yourself from inexperienced speaker to skilled presenter through planning and practice. Learn how to captivate your audience and improve at presenting your ideas with conviction, control and without fear.

Our Business writing course aims to develop students' skills to write clear, concise, and effective emails, memos, letters, minutes and proposals, using the appropriate register, tone, language structure, and word choice.

Business writing skills to communicate, effectively, build healthy business relationships and become more productive. Aligned to US. No. 12153 – Use the business writing process combined with Speed Writing to compose minutes and professional texts required in the business environment

Since much of today’s business is done over the phone and email, using correct telephonic and email etiquette is important! Phone, email, or text? Learn what communication method to use when.

Business Communication and Report Writing emphasizes effective business writing and covers letters, memoranda, reports, application letters, and resumes. Includes the fundamentals of business communication and an introduction to international communication.

This course provides technical professionals with the written communication skills to structure and write effective reports confidently, competently and persuasively.

This one-day course helps the delegates in developing interactive and responsive communication style. Communication is one of the leading factors that result in a positive outcome of the organisation. This course is highly beneficial for those who wish to enhance their communication skills and build strong interpersonal relationships in the workplace. The course includes fundamental of communication, benefits of effective communication, conflicts, interpersonal skills and its importance.

The purpose of Roads, Storm Water Drainage Construction and Maintenance is to provide the student with both the practical and theoretical knowledge of the practices, procedures and equipment necessary for road construction, required by professional engineers.

The latest general condition of Contracts for Construction works from SAICE GCC 2015 CPD accredited: 2 CPD Points

Sustaining existing businesses is fundamental to the growth of the South African Economy and to our future socio political stability.  Institute of Corporate Learning addresses entrepreneurial development through offering the following dynamic programme.

A two-day course to introduce and improve skills in construction project planning, scheduling and programming

A two-day course to introduce and improve skills in construction project planning, scheduling and programming.

A two-day course to help candidates understand the complexity and importance of contract administration and quality control.

The latest general condition of Contracts for Construction works from SAICE GCC 2015 CPD accredited: 2 CPD Points.

This course will provide participants with detailed understanding of Planning, Writing & Managing Quality SLAs.

Since much of today’s business is done over the phone and email, using correct telephonic and email etiquette is important! Phone, email, or text? Learn what communication method to use when.

This course aims to familiarise you with computers and Microsoft Windows, while learning basic computer, mouse and keyboard skills in a supportive classroom environment.

The POPIA course is an engaging, illustrative, and interactive course. It is based on the Protection of Personal Information Act (POPIA), a comprehensive privacy law that is mandatory for all businesses within the private and public sector that process personal information in South Africa. Using illustrative graphics, animations, and real-life examples, the course details the crucial elements of POPIA that businesses should be aware of in order to comply.

Course on Artificial Intelligence and future tech at work

Discover how to protect your data and make your organisation POPI Compliant.

The programme has been specifically designed to provide you with a highly practical guide to the key skills; strategies and techniques that you will need in the handling of IT security issues. 

This programme is designed to equip delegates with the skills necessary to understand, plan for and implement an Electronic Document and Records Management System (EDRMS).

This skills programme will provide the learner with the knowledge, skills, attitudes and values required to create and maintain an effective record keeping system in an organization with regard to record keeping and mailing procedures.

This course provides the knowledge required to pass the Microsoft AZ-900 exam. This course is beneficial for those that will be using Microsoft Azure, whether they are administrators, developers, or database administrators.

The main purpose of the course is to give delegates a good understanding the power of Power BI to develop dashboards using large data sets.

Perform powerful data analysis with DAX for Power BI, SQL Server, and Excel

This Microsoft Word training course aims to provide new users with the essential skills needed to create, edit and print professional looking documents using text, tables, lists and pictures as well as covering simple mail merge

This Microsoft Word training course aims to provide users with the skills to work with larger documents efficiently, create standard documents for repeated use as well as covering advanced mail merge techniques.

This Microsoft Word training course aims to provide experienced users with the skills to work with document referencing features, longer document tools, tracking changes, document protection, diagrams and develop automation using fields and macros.

This course aims to provide new Excel users with a foundation knowledge of Excel’s core features such as formulas, formatting, navigation, printing and creating charts.

This course aims to provide more experienced users with proficient skills in Excel’s three major strands: formulas, list management and charts, as well as providing tips to assist efficiency.

This course aims to provide experienced Excel users with proficient skills in developing more complex formulas, list analysis using a variety of tools and creating simple macros as well as features and tips to assist efficiency.

The course guides you through the basic and advanced features of Excel to help you discover the gems hidden inside. From data analysis, to visualization, the course walks you through the steps required to become a superior data analyst.

This Microsoft Word training course aims to provide users with the skills to work with larger documents efficiently, create standard documents for repeated use as well as covering advanced mail merge techniques.

This short course will allow you to become productive by acquiring a basic understanding of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook, for everyday professional use.

This Microsoft PowerPoint training course aims to provide new PowerPoint users with the essentials skills needed to create, edit and present professional looking presentations using text, tables, diagrams, charts and pictures as well as providing presentations tips.

This Microsoft PowerPoint training course aims to provide experienced PowerPoint users with the skills to work with PowerPoints more advanced features such as masters, creating templates and themes, and using media such as video and audio to expand your presentation as well as providing tips to assist efficiency.

This Advanced Microsoft PowerPoint 2016 training class is for PowerPoint 2016 users who want to build upon their basic skills. Students will use advanced techniques such as working with Masters and Special Effects within their presentations.

Essentials for Educators and Skills Development Facilitators

The course begins with the basic concepts and leads students through all the functions they’ll need to plan and manage a small to medium-size project, including how to level resources and capture both cost and schedule progress.

The Basic Fire Fighting course is a step up from the Basic Fire Awareness course and entails additional firefighting techniques and how to apply them in a safe and correct manner.

Chairing Disciplinary Hearings course will empower delegates who participate in disciplinary enquiries with relevant up-to-date labour legislation procedures within the South African legal framework.

This course investigates the Employment Equity Act and all of its ramifications for organisations. The training ensures that Employment Equity Committees understand their role and function. The course looks at the legal reporting requirements of organisations as per affirmative action reports.

This 3-day training program on Equality, Diversity, and Inclusion (EDI) is designed to equip participants with the knowledge, skills, and tools necessary to foster an inclusive workplace culture.

This ICL training course will empower you in becoming an Employee Relations Specialist who understands the importance of building a conducive environment for the employees.

Ethics training course helps the members of an organisation judge the moral legitimacy of their decisions, enabling them to apply moral principles and values in business decision-making.

This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.

This course aims to improve participants’ ability to deal with special interventions for gender equality and mainstreaming of gender equality when designing, implementing and monitoring development interventions.

This course gives new managers and supervisors a great foundation to succeed in their new roles and deliver the desired performance and results they themselves expected when they said “yes” to the new post.

The purpose of this course is to understand the role and function as a Shop Steward and to facilitate good relationship between management and unions to ensure sound labour relations.

The programme aims at equipping managers to protect employees, suppliers and customers by providing critical information in order to successfully manage COVID-19 within the work environment.

Building Credibility & Demonstrating ROI of Human Resources

Acquire the skills and ability to solve problems and make decisions quickly and effectively in the workplace. This is a critical skill for all staff, team leaders and managers.

This course teaches you to be aware of, and to manage, emotions and relationships. It will teach you how to connect with peers and subordinates and how to manage your own emotions, as well as the emotions of others. This can play a part in determining how successful you are in both the business environment and your personal life.

This course teaches you to be aware of, and to manage, emotions and relationships. It will teach you how to connect with peers and subordinates and how to manage your own emotions, as well as the emotions of others. This can play a part in determining how successful you are in both the business environment and your personal life.

This highly interactive two-day workshop is designed to provide induviduals, who need to overcome objections and difficulties, with a basic comfort level to negotiate in any situation and includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

Methods and Techniques for Effectively Combating Anger & Stress

This one-day Assertiveness training course covers the basics of assertiveness – what it is and the challenges people face when being assertive. It will provide you with the tools and skills you need to think and act more assertively.

Learn effective conflict management techniques and resolution strategies to address confrontation in the workplace.

Three Days to Turbo-Boost your Time and Task Management skills

With our comprehensive Improving Mindfulness course, you will begin to identify your patterns of thinking. As you learn to practice mindfulness, you will cultivate positive emotions that will have a dramatic effect on the work environment.

Gain a unifying, powerful and generally applicable negotiation methodology. Your success and failure in business (and, indeed, in many aspects of life itself) will be correlated with your ability to negotiate effectively

This course is designed to help entry level staff develop self-awareness, effective interpersonal skills, help understand and manage their emotions, and lastly unleash passion, energy and self-motivation.

Learn the concepts behind networking and how to brand yourself to achieve your professional goals

This 2 days workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

This Business Etiquette course will help trainees acquire the skills they need to quickly adapt, integrate and succeed in variety of business situations and interactions.

Extract, transform, and analyse data with business intelligence software frequently seen as the next step after Excel.

Extract, transform, and analyse data with business intelligence software frequently seen as the next step after Excel.

This course is specifically developed for employees working in an office and administration environment where the principles of records management is vitally part of legislative pieces. Records Management provides an understanding of basic record management principles and how they affect daily work.

This conference will have particular importance in the search for modern, drone-based solutions to ensuring the safety and security of people and property in Southern Africa.

This course is designed to equip your staff with the essential skills and knowledge required to excel in providing exceptional customer support through digital platforms.

This 5-day Environmental, Social, and Governance (ESG) training course is designed to provide participants with a comprehensive understanding of ESG principles and how they apply to organizations.

This intensive 4-day Change Management course is designed to equip participants with the knowledge, skills, and tools necessary to effectively manage change within their organizations.

This 5-day comprehensive course is designed to equip participants with the knowledge and skills needed to understand, design, and troubleshoot electro-hydraulic systems in automotive applications.

This 5-day comprehensive course is designed to equip participants with the knowledge and skills needed to understand, design, and troubleshoot electro-hydraulic systems in automotive applications.

This 5-day comprehensive course is designed to equip participants with the knowledge and skills needed to understand, design, and troubleshoot electro-hydraulic systems in automotive applications.