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This one-day course helps the delegates in developing interactive and responsive communication style. Communication is one of the leading factors that result in a positive outcome of the organisation. This course is highly beneficial for those who wish to enhance their communication skills and build strong interpersonal relationships in the workplace. The course includes fundamental of communication, benefits of effective communication, conflicts, interpersonal skills and its importance.
Communication is a process of sending and receiving information from one or more person. In this process, one person conveys an information to other person and other receives the information with understanding. Information can be any idea, suggestion, opinion, attitude, instruction or even emotions. There are various types of communication such as verbal communication and written communication.
This Communication & Interpersonal Skills course is designed to provide knowledge about various communication styles. It enables candidates to be best from other persons. With this course, the candidates will learn how to improve their interpersonal skills and how to maintain a relationship with working anywhere. Effective communication style and better-understanding help to resolve conflicts in the working environment.
Interpersonal skills includes problem-solving, decision making, understanding views of others. This course provides the skills of handling any critical communication situation with confidence. By having knowledge of interpersonal skill masses will feel self confident.
By attending this ICL training course, delegates will be able to:
Learn about communication and its process
Benefits of effective communication
Understand types of communication
Learn how to improve communication
Get to know about interpersonal skill
Understand requirement of interpersonal skills
Learn how to improve interpersonal skills
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The Communication & Interpersonal Skills Training is designed for every person and as well for the employee. This training is more beneficial for those persons who is working under organisation because they can learn about how to interact with a person, how to deal and learn effective ways of communication that may help for greeting promotion.
About communication
What is communication?
Process of communication
Types of communication
Benefits of effective communication
Build a strong relationship
Getting awards
Productivity increased
Reduce stress
Better working environment
Able to resolve issue
Overview of interpersonal skills
What are the interpersonal skills
Importance of interpersonal skills
The interpersonal skills model
Effective communication
Set a goal for effective communication
About active listening
Benefits of good listening
Levels of listening
Conflicts
What are conflicts
Reasons for conflicts
Effects for conflicts
Managing conflicts
Requirements for interpersonal skills
For gaining Self-Confidence
For better Relationship Management
Getting Receptiveness to Feedback
Body Language
listen carefully and understand
Collaboration
Social Awareness
Showing Appreciation
Showing positivity to speaker
workplace etiquette