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Business writing skills to communicate, effectively, build healthy business relationships and become more productive. Aligned to US. No. 12153 – Use the business writing process combined with Speed Writing to compose minutes and professional texts required in the business environment
Producing accurate, easy to understand minutes is vital to an organisation's decision making process. Without training, minutes may be too scanty or too comprehensive, unclear and disjointed, or fall short of accurately reporting the meeting and the actions to be taken. This practical two-day course takes delegates step-by-step through the process of meeting preparation, active listening and note-taking to the final production of the minutes. Exercises will take place throughout the course which will enable delegates to put into practice the newly acquired skills. These exercises are designed to be highly participative and take place in an encouraging and supportive environment.
WHY YOUR SECRETARIES SHOULD ATTEND
Avoid the 7 “deadly sins” of meetings
Follow effective formatting rules when taking minutes
Understand when it is appropriate to request a meeting attendee to repeat his/her sentence
Gain skills to take faster, more concise minutes and learn how to summarize all relevant points effectively
Follow a set of proven procedures, hints and tips to ensure successful meetings every time
By attending this ICL training course, delegates will be able to:
Master the fundamentals of good speed writing skills
Be able to apply the essential phases of your writing process to help you to write a minute with ease
Promote writing that is easy to read, understand and act upon
Know how to hook your audience and keep their attention throughout
Learn how to effectively prepare for meetings with a fault free meeting checklist
Know how to convey your message effectively without being too verbose which results in confusing your audience.
Alternatively, avoid being too precise, resulting in the omission of important information
Adopt tools to manage a meeting with confidence by understanding your duties and responsibilities as a secretary / PA
Investigate the readability and the use of writing essentials within your limit time to clarify your objectives and make a good impression on your reader
Offer effective practical writing solutions and choices
Use basic grammar to ensure your message is conveyed effectively and professionally
Get up-to-the-minute hints
Live-Online
Receptionists
Front Desk Staff
Administration Assistants
Personal Assistants
Secretaries
Supervisors/Team Leaders
Office Managers
Any individual working in the office support field
SECTION A:
THE BASICS OF WRITING
A1. Writing is important – History and Reasons for writing
A2. Ensure you write clearly at all times
A3. Spelling rules and tips for life
A4. Correct your punctuation
A5. Write by using word agreement
A6. Why Passive or Active Voice?
A7. Sentence Construction and Sentence Types
A8. Use Inclusive Language
A9. Use Practical Language
A10. Choose your words carefully
A11. Proofreading is significant
A12. Readability Index
SECTION B:
BUSINESS COMMUNICATION
B1. The Business Letter
B2. The Memorandum
B3. PowerPoint Presentations
B4. Email Etiquette
B5. Writing to persuade tactfully
B6. Know your audience
B7. Writing for special circumstances
SECTION C:
REPORT, PROPOSAL, & QUESTIONNAIRES WRITING
C1. Report writing
C2. Proposal writing
C3. Questionnaire compilation
SECTION D: MEETING PROCEDURES AND
MINUTE TAKING
D1. Creating a solid Agenda
D2. The critical planning steps that makes meeting time more effective
D3. The Best and the Worst of Meetings
D4. Meeting preparation
D5. Techniques for handling counterproductive behaviour
D6. Meeting Procedures
D7. Leading and controlling meetings effectively
D8. Minutes of Meetings