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This course has been developed specifically to equip receptionists and office admin staff with all the essential skills to better manage the workloads and activity profiles that form the engine-room of efficient organizations.
The role of reception and office administration in the modern organization is expanding. As well as performing general duties, Receptionists and Administrators are increasingly expected to undertake a wider range of other tasks to better support the organization. Not only that, organizations today are operating under much greater stress, with more expected of fewer staff. This means that job roles are expanding and there is “less time†making highly honed time & priority management skills a necessity.
On reception, just the first few minutes of interaction with a customer or visitor, the tone is set for the company. As a matter of fact, the modern receptionist serves as a crucial central coordination point for the organization and their contacts with clients, suppliers and customers. On top of front desk operations, the effective receptionist recognizes that an on-going knowledge of the business and a pro-active approach to providing customer service to both the internal and external customers are crucial. The “office administrator†is a wide-ranging job role which can have complex reporting lines and many influences that set up conflicting priorities. Over the past number of years, organizations have stripped out management layers which has required many administrators to take on greater responsibilities.
This course has been developed specifically to equip receptionists and office admin staff with all the essential skills to better manage the workloads and activity profiles that form the engine-room of efficient organizations.
The training course will be interactive and practical with learning methods to suit every kind of learning preference. There will be activities in groups and pairs as well as individual exercises and everyone will get an opportunity to discuss their work challenges in a supportive environment. There will also be opportunity to practice assertive communication skills through role play and to present a presentation towards the end of the week.
Day One:
Projecting a Professional & Efficient Image
Day One:
Communication Skills
Day Two:
Perfecting your Telephone Skills
Day Two:
Managing Visitors
Day Three:
Managing Couriers and Suppliers
Day Three:
Internal Customer Service
Day Four:
Managing and Dealing with Prickly Personalities
Day Four:
Essential time and productivity management
Perhaps THE most valued aspect of a good office administrator is “getting stuff done!”. Being effective with your time, productivity and decision making is paramount to your success. This session gives you great insight and tips.
- Goal setting
- Prioritisation
- Staying on task
- Maximizing the outcomes from interactions with others
- Interruption management
- Procrastination
- Setting your daily plan
Day Five:
Dealing effectively with stress
Day Five:
Clear & concise business writing