Upcoming training & events

13 - 16 Jul 2021

4 days, 8:00 AM - 4:00 PM

This Customer Service for the Public Sector training course is designed to give participants the communication skills, negotiation strategies, and public-sector customer service best practices they require to significantly improve customer service while lowering costs and increasing employee satisfaction.

16 - 20 Aug 2021

1 week, 8:00 AM - 4:00 PM

This ICL's Strategic Event Management & Conferences Management training seminar will take your events programme to the next level building your brand and reputation in line with corporate objectives.

18 - 20 Aug 2021

3 days, 8:00 AM - 4:00 PM

This course will look at the definition, importance and uses of estimating, costing and pricing. We will cover the contextual framework, general principles and measurement when it comes to the process of tenders. Quantity estimating, client costing, tenderer pricing and contract completion also forms a major part of this specific topic and will be covered in detail

8 - 10 Dec 2021

3 days, 8:00 AM - 4:00 PM

In this course, participants will understand the differences between communication styles and develop a Win-Win mind-set to make them effective in any circumstance. Using the four pillars of communication, participants will learn to determine what outcome they would like from any situation by influencing and persuading; they will build rapport with others, monitor their success, and be flexible to change.