Customer Service

This dynamic, 4-day course gives customer service professionals the communication skills, technology tools, and motivation they require to build strong customer relationships and develop a customer centric organization.

Advance the success of your call center and achieve your professional career goals with a solid foundation in planning and managing an exceptional call center.

This course has been developed specifically to equip receptionists and office admin staff with all the essential skills to better manage the workloads and activity profiles that form the engine-room of efficient organizations.

This Customer Service for the Public Sector training course is designed to give participants the communication skills, negotiation strategies, and public-sector customer service best practices they require to significantly improve customer service while lowering costs and increasing employee satisfaction.

The main purpose of the course is to give delegates a good understanding the power of Power BI to develop dashboards using large data sets.

The main purpose of the course is to give delegates a good understanding the power of Power BI to develop dashboards using large data sets.

The Quality Customer Service training programme is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers. Delegates will understand the impact on them and their organisation of providing the best possible service learning to communicate with customer’s in a professional and effective manner.

Since much of today’s business is done over the phone and email, using correct telephonic and email etiquette is important! Phone, email, or text? Learn what communication method to use when.

This course is designed to equip your staff with the essential skills and knowledge required to excel in providing exceptional customer support through digital platforms.