Terms and conditions

Detailed description of goods and/or services

• Institute of Corporate Learning is a business in the Training industry that provides training and professional development to improve businesses and induviduals.

Booking

• Bookings for courses can be made via our website (https://www.za-icl.com) or by contacting our Registration Desk on +27 11 057 6895 or at training@za-icl.com
• For on-line bookings, please select the course that you require and click on the “Register Now” button, following the instructions step by step with all necessary documentation

Invoicing and Payment Terms

• Our fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training.
• Accommodation charges are not included in the course fees
• Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted
• Invoices will be sent via email/courier to the ID/name and address provided
• We prefer to have the fees payment in our account before the start of training course. However, if your company has a different payment policy, the same should inform us in advance
• The currency of fees is in South African Rand (ZAR), US Dollars (USD). Payments can be made in USD or RSA local currency either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the Invoice
• Please note that we do accept payment by cash, in USD or ZAR, only for the last minute bookings

Confirmation of Registration

• Application for registration will not be accepted/ confirmed before payment or Purchase Order is received (and applications may be treated by ICL. as having lapsed if payment is not received within 10 (ten) days of invoice).

Right of Admission

• ICL reserves the right to refuse admission to the Event where evidence of full payment cannot be produced.

Views of Speakers at any Conference or Training Course

• Views of speakers and facilitators are their own and do not necessarily reflect the views of ICL, its employees, agents or contractors.

ICL Substitutions and Cancellations

• It may be necessary for ICL to amend or cancel any course, course times, instructors, dates or published fees due to unforeseen circumstances and we reserve the right for such changes

• Any amendments will be advised before the course start date and any bookings already paid in full will not be subject to increased fees

• No cash refunds whatsoever are available for cancellations or postponements.

• Once you have completed your booking, received your confirmation of enrollment and dated payment invoice, you are deemed to have a contract with ICL. You reserve the right to cancel this contract given the below terms

• All cancellations must be received in writing at training@za-icl.com and webmaster@za-icl.com at least 14 days prior to the training

• After the cancellation period has expired, consideration may be given, on a case to case basis, if a registered delegate nominates a substitute on the same course, shifts to next session of the course or moves to a new course

• For a cancellation request made on or before the statutory 14 day cancellation period, a refund may be given or a credit note issued which can be used against future course fees

• A 25% administration fee (of the total course fee at the time of booking) will be charged for any cancellations made outside of the statutory cancellation period

Attendance Certificates

• The daily course schedule should be accurately followed to ensure undeterred implementation of our training
• All delegates who participated in the course throughout, will receive a certificate of completion on the last day.
• Please report any foreseeable absences to a ICL representative or to your sponsors directly
• An absence of (3) three or more sessions of the course will invalidate eligibilty for the certificate of completion.

Customer Privacy policy

• Institute of Corporate Learning shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

• Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the (Institute of Corporate Learning) bank account, the details of which will be provided on request.

Card acquiring and security

• Card transactions will be acquired for Institute of Corporate Learning via Paypal who are the approved payment gateway for all South African Acquiring Banks. Paypal uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paypal.co.za to view their security certificate and security policy.

Customer details separate from card details

• Customer details will be stored by Institute of Corporate Learning separately from card details which are entered by the client on Paypal’s secure site. For more details on Paypal refer to www.paypal.co.za.

Merchant Outlet country and transaction currency

• The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

• Institute of Corporate Learning takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

• This website is governed by the laws of South Africa and Institute of Corporate Learning chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,

Variation

• Institute of Corporate Learning may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

• This website is run by Institute of Corporate Learning private company based in South Africa trading with registration number 2017/198160/07.

Institute of Corporate Learning contact details

• Company Physical Address: 372 Oak Ave, Block C, 1st Floor, Ferndale, Randburg | Johannesburg | 2194