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Whether you are a new or an experienced office manager, it is easy to get overwhelmed by the multiple roles and responsibilities expected of you in the modern workplace.This dynamic and essential training course will help you see yourself and your office management role from a fresh new perspective.
Administrative professionals have a unique role in the everyday operations of a company. As an administrator, others will look to you for support. To be successful as an administrative professional you don’t just need excellent management skills for handling multiple tasks and meeting deadlines, but the more subtle arts of leadership.
This training course will enhance your admin skills and enable you Cope with greater responsibility by addressing the organizational challenges. It will also help you to influence and benefit those around you with your enthusiasm and personal example, with your clarity and vision and with your clear, confident and considerate communication. No matter what your job description, with honed administration skills, you can definitely ‘do more, be more and achieve more’ for yourself and your company.
Top 3 Learning Objectives:
By the end of this training course participants will be able to:
This course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes group and individual exercises, case studies, role-plays, videos, and discussions - along with formal inputs.
This course is suitable for a wide range of professionals but will greatly benefit:
Working in the Executive
It is important to understand the vision of the organization and the role of your Executive’s Office as a front to internal and external stakeholders
Strategies for Effective Office Management
In order to support your role in the Executive office, one is expected to streamline processes in your office so that Information and communication is efficient. The proactive PA will use the available pool of resources to her/his advantage whilst retaining a sound relationship with internal and external stakeholders
Managing Meetings with Confidence
Types of meetings;
Meetings affect everyday business in the corporate arena
The goal of every PA/Executive Assistant is to get the Most out of the meeting in the least amount of time
Handling Confidential Information
All organizations must be aware of the various types of Information that it handles whether this constitutes sensitive confidential and classified information. A thorough information audit is necessary to ascertain the:
Supported by experimental Training activities and Simulations
The programme consists of Sound foundation for Communication
Building Human Relations
This programme will give Managers and Leaders the necessary skills to build good Interpersonal relationships with their teams. It will also give team members a base for future communications that will be more effective.
Five Key Principles
JOHARI Window Feedback Skills
Presentation Skills and Communicating
Organizational Objectives with Confidence Modern Business Writing Skills/ Report Writing Why do we go blank when we have to put words onto paper? Initiating correspondence; what is important and what is admirable? Speaking better in a manner of writing
Report Writing Skills
Presentation Skills
The best quality presented out of the least of input
PowerPoint Presentations
Stress Management and Wellness for the Executive Assistant/Personal Assistant
Emotional Intelligence
Success does not only depend on technical ability and Mental dexterity (IQ), but also on emotional awareness and maturity: to be aware of, and regulate one’s emotions-and manage relationships with sensitivity
Protocol & Diplomacy
Protocol
Applies to Protocol Matters
Precedence or Seniority
Official Forms of Address and Titles
Social Etiquette
Working in an Executive Office