Public Sector Innovation and Digital Governance Workshop

In an era defined by rapid technological advancement and shifting citizen
expectations, the public sector is under increasing pressure to modernise, innovate, and deliver services more efficiently and transparently. Governments are being called upon to reimagine how they serve the public—leveraging digital tools not just for efficiency, but to fundamentally transform governance and unlock greater public value. This 4-day interactive course on Public Sector Innovation and Digital Governance is designed to equip public officials, ICT leaders, policy advisors, and senior managers with the knowledge, tools, and frameworks to lead digital transformation in their departments and agencies. Participants will explore practical strategies for driving innovation, implementing digital technologies, improving service delivery, and managing change across complex public systems. The course blends global case studies, local context, and actionable exercises to ensure learning is immediately applicable.

Key Themes Covered:
• Foundations and principles of digital governance
• Enabling technologies in public service delivery
• Innovation models, policy alignment, and digital readiness
• Change management, cybersecurity, and performance monitoring
• Strategy development and innovation roadmaps
Whether you're tasked with crafting a digital strategy, improving service turnaround times, or managing a cross-functional innovation team, this course will provide you with a strong foundation to navigate the digital future with clarity and confidence

• Public Sector Executives.
• CIOs.
• ICT Managers.
• Innovation Officers.
• M&E Specialists.
• Policy Analysts.
• Strategic Planners.

By the end of the course, participants will be able to:
• Understand core principles of public sector innovation and digital governance
• Apply frameworks and tools to digitise government services
• Develop digital transformation strategies tailored to their departments
• Enhance performance monitoring and manage digital risks effectively

Interactive Workshop with Group Activities, Case Studies, Toolkits & Practical Exercises

Day 1
Session 1: Understanding Digital Governance in the Public Sector
• Definitions, trends and global shifts
• The case for innovation in government
• Differences between e-Government, e-Governance,
and Digital Governance

Session 2: Policy and Legal Frameworks for Digital Governance
• Digital policies, acts and regulatory frameworks
• POPIA, cybersecurity, and data sovereignty
• Ethical considerations in public digital services

Session 3: Public Sector Innovation Models and Drivers
• Open innovation, citizen co-creation, and agile
government
• Innovation labs and digital units in government
• Tools to foster innovation culture in departments

Day 2:
Enabling Technologies and Smart Public Services

Session 1: Key Technologies Driving Digital Government
• Cloud computing, AI, data analytics, IoT, mobile
governance
• Blockchain use cases in identity, land, and
procurement

Session 2: Designing and Implementing Smart Public Services
• Digital service delivery frameworks
• End-to-end digitisation of public services
• Improving user experience (UX) in public platforms

Session 3: Case Studies in Digital Government Excellence
• South African and global examples
• Department of Home Affairs digitalisation journey
• Lessons from Estonia, Rwanda, Singapore

Day 3: Innovation Management & Change in the Public Sector

Session 1: Change Management in the Digital Public Sector
• Managing resistance and building digital readiness
• Skills gaps and digital competencies for staff
• Role of leadership in digital change

Session 2: Performance Measurement and M&E for Digital Transformation
• KPIs for digital government success
• Tools for monitoring innovation projects
• Evaluating citizen-centric outcomes

Session 3: Digital Risk, Cybersecurity & Governance
• Cyber threats in government environments
• Strategies for digital risk management
• Building cyber resilience and awareness

Day 4:
Strategy, Implementation and Action Planning

Session 1: Digital Strategy Development for Public Entities
• Aligning digital transformation to strategic plans
• Stakeholder engagement and ICT governance structures
• Funding and sustainability of digital programmes

Session 2: Creating an Innovation Roadmap
• Building a digital innovation framework
• Tools and templates for mapping out transformation
journeys
• Prioritising quick wins and long-term goals

Session 3: Capstone Activity – Action Plan & Peer Review
• Develop individual or team innovation action plans
• Peer review and feedback
• Final Q&A and wrap-up