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Business writing skills to communicate, effectively, build healthy business relationships and become more productive. Aligned to US. No. 12153 – Use the business writing process combined with Speed Writing to compose minutes and professional texts required in the business environment
WHY YOUR SECRETARIES SHOULD ATTEND
• Avoid the 7 “deadly sins” of meetings
• Follow effective formatting rules when taking minutes
• Understand when it is appropriate to request a meeting attendee to repeat his/her sentence
• Gain skills to take faster, more concise minutes and learn how to summarize all relevant points effectively
• Follow a set of proven procedures, hints and tips to ensure successful meetings every time
Master the fundamentals of good speed writing skills
The training course will be interactive and practical with learning methods to suit every kind of learning preference. There will be activities in groups and pairs as well as individual exercisesand everyone will get an opportunity to discuss their work challenges in a supportive environment.
• Receptionists
• Front Desk Staff
• Administration Assistants
• Personal Assistants
• Secretaries
• Supervisors/Team Leaders
• Office Managers
• Any individual working in the office support field
Day 1
Textual features & conventions in business writing
Day 2
Compile your first draft
Speed writing/ Shorthand for Effective Advanced minute taking:
Day 3
ADVANCED MINUTE TAKING
Agendas – design and preparation
Demonstrate an understanding of the Agenda of meetings
Why meet? What The Companies Act states on Keeping of Minutes
of Meetings of companies
Identifying resources for meetings and minute taking will include
the following
Review best practices relating to minute writing
Use effective listening techniques
Gain critical skills to formulate winning agendas, taking into account
essential elements such as:
Preparation of minutes
Turning mediocre minutes into a professional document
Writing and preparing memoranda and e-mail
Incorporate effective designs for minutes
Learn how to reference attachments and appendices
Ensuring a fault-free pre and post- minute taking process
Keeping the writing correct, consistent and well-presented
Ensure your minutes are effective and correct by paying special
attention to:
Harness the correct numbering and bullet formats
Ensure that white space is used to maximum effect
Utilize a series of survival kits