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This course gives new managers and supervisors a great foundation to succeed in their new roles and deliver the desired performance and results they themselves expected when they said “yes” to the new post.
New managers and supervisors face many challenges when they assume their new roles. As a function, management is evolving with changing times, and this means guidance and skill updates are regularly needed. Today’s managers and supervisors are regularly challenged on many fronts, upward, downward and across, particularly when it comes to business relationships, complexities and expectations. Statistically speaking, many find the transition to managerial roles to be rocky and fraught with disappointments. This course gives new managers and supervisors a great foundation to succeed in their new roles and deliver the desired performance and results they themselves expected when they said “yes” to the new post.
By attending this ICL training course, delegates will be able to:
Acquire a better understanding of themselves (strengths, weaknesses, and attitude)
Build healthy working relationships with their direct managers
Manage and develop their direct employees more effectively
Develop professional relationships with their peers and influence them the right way
Understand culture and become a positive influencer within the organization
Live-Online
This course serves new managers and supervisors from all industries, especially those who are keen to get a solid start in management. It is also suitable for those who have made their managerial debut, but have not come to grips yet with their new managerial role, and would therefore like to fine-tune their performance and management mindset.
Managing yourself - Understanding your new role
Creating self-awareness
Understanding your new job
What are your strengths and weaknesses
How do I measure my performance
Goal-oriented performance
How do I measure my contributions
Adding value
Staying motivated, staying focused
Balancing internal and external motivators
Managing up – Working with your manager
A review of the boss-subordinate relationship
Understanding your manager
Deciphering your boss’s management style
What your manager expects from you
Developing and managing the relationship
The relationship checklist
Dos and Don’ts when managing up
Managing down – Working with your employee
The selection process
Your role in the talent search cycle
Knowing your staff
Setting expectations
Motivating for great performance
An insight into employee recognition
Development and retention – the unmistakable message of a people’s manager
From individuals contributors to outstanding team players – the leap to exceptional results
Managing across – Working with your peers
Knowing your peers
Identifying centers of powers and influence
The need to influence and persuade
The importance of making allies
Being an effective member of your manager’s team
The all season player
Communicate, cooperate and collaborate
Dealing with disagreements
Managing across departments and divisions
Managing within – Working with your culture and organization
Understanding your company’s culture
Dealing with workplace politics
Connecting and strengthening your network
Focusing on the good of the company
When to share information and when to hold back
Bringing out the best in you
The personal action plan