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This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.
This two day open facilitation skills workshop is designed for professionals who want to spend quality time exploring core facilitation roles and responsibilities when working with groups. The course is dynamic, packed with tools, methods and techniques and provides insight into and many opportunities to practice and demonstrate the key facilitation competencies.
By attending this ICL training course, delegates will be able to:
Set up a group/meeting/project for success
Engage people and maximise their participation in the process
Design and facilitate a meeting from ‘agenda to action’
Use a variety of tools to match a host of objectives including clarifying and defining the issues; problem exploration, ideas generation, facilitating decision making and action planning
Recognise difficult behaviours and situations and use tools and strategies to intervene and keep people on board and events on track
Use the reviewing cycle and select tools to facilitate team/project and meeting reviews
Live-Online
If you have experience of group facilitation and need to develop your skills, confidence and repertoire of tools and techniques to improve your effectiveness then this course has the content, creativity and design to help you to do that.
If you are in a post that requires you to facilitate teams and groups; involved in facilitating meetings, training events, development programmes, facilitating staff and stakeholder engagement, projects and initiatives designed to support change, process improvement, facilitate transformation, quality or choice then this course will provide you with structure, insights, methods and tools to support you in designing, facilitating and reviewing whilst maximising engagement and progress towards objectives.
Module One: Getting Started
Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives
Module Two: Understanding Facilitation
What is Facilitation?
What is a Facilitator?
When is Facilitation Appropriate?
Module Three: Process vs. Content
About Process
About Content
A Facilitator"s Focus
Module Four: Laying the Groundwork
Choosing a Facilitated Approach
Planning for a Facilitated Meeting
Collecting Data
Module Five: Tuckman and Jensen"s Model of Team Development
Stage One: Forming
Stage Two: Storming
Stage Three: Norming
Stage Four: Performing
Module Six: Building Consensus
Encouraging Participation
Gathering Information
Presenting Information
Synthesizing and Summarizing
Module Seven: Reaching a Decision Point
Identifying the Options
Creating a Short List
Choosing a Solution
Using the Multi-Option Technique
Module Eight: Dealing with Difficult People
Addressing Disruptions
Common Types of Difficult People and How to Handle Them
Helping the Group Resolve Issues on Their Own
Module Nine: Addressing Group Dysfunction
Using Ground Rules to Prevent Dysfunction
Restating and Reframing Issues
Getting People Back on Track
Module Ten: About Intervention
Why Intervention May Be Necessary
When to Intervene
Levels of Intervention
Module Eleven: Intervention Techniques
Using Your Processes
Boomerang it Back
ICE It: Identity, Check for agreement, Evaluate how to Resolve
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations