Improve your experience. We are very sorry but this website does not support Internet Explorer. We recommend using a different browser that is supported such as Google Chrome or Mozilla Firefox.

Effective Communication and Presentation Skills

In this course, participants will understand the differences between communication styles and develop a Win-Win mind-set to make them effective in any circumstance. Using the four pillars of communication, participants will learn to determine what outcome they would like from any situation by influencing and persuading; they will build rapport with others, monitor their success, and be flexible to change.

Description

In this course, participants will understand the differences between communication styles and develop a Win-Win mind-set to make them effective in any circumstance. Using the four pillars of communication, participants will learn to determine what outcome they would like from any situation by influencing and persuading; they will build rapport with others, monitor their success, and be flexible to change. They will also understand common reasons for failures in communication and know what to do to resolve them.

As part of being an effective communicator and influencer, it is essential to be able to present with confidence and professionalism. Through this course, participants will be given live coaching around their presentation style. They will be shown best practice on how to use their voice, body movements, and choice of wording. Through repetition, they will grow in confidence as one by one, the skills are layered. They will also be shown how to create a well-structured presentation and how to interact professionally with their visual aids, including PowerPoint.

This course has been designed by a leading female trainer specifically to benefit female professionals, it covers key topics to enable female professionals to thrive in their organizations and become confident and effective communicators.

Course Objectives

By the end of the course, participants will be able to:

  • Utilize the four pillars of effective communication
  • Control difficult conversations without feeling guilty
  • Apply the win-win mind-set and become assertive
  • Design and deliver an impactful, professional presentation
  • Overcome anxiety when presenting
  • Become a confident, professional communicator

Who is this Training Course for?

This course will benefit people who are in supervisory, managerial or leadership positions, or who work in teams, and would like to become more influential in the workplace through improving their communication skills. This course is a necessity for women who make presentations to colleagues and/ or clients as part of their professional role.

How will this Training Course be Presented?

Various training methods will be used throughout the course: trainer input, group discussion, small group exercises, experiential learning, individual presentations and self-reflection. A highly interactive approach is used to encourage engagement.

Throughout the course, participants will make a number of presentations to the rest of the group which will be filmed (for personal use only) and used for self-evaluation.

The Course Content

The four pillars of effective communication
  • Knowing your outcome
  • Building rapport quickly and easily
  • Sensory acuity and what it means
  • Flexibility being able to change if the communication is not going to plan
  • The 3 channels of communication
Identifying preferred communication styles
  • Identifying your own habits and preferred way of communicating
  • Identifying the preferred style of others
  • Understanding tension between the varying styles
  • Knowing how to limit tension by flexing your style
Handling difficult conversations
  • Using the ACHE model to diffuse tension
  • Giving honest feedback
  • Being prepared for typical responses to feedback
Identifying the win-win mind-set and understanding its importance for assertiveness
  • Passive, assertive and aggressive behaviors
  • Being assertive
  • Exploring the Life Positions model
Designing a professional presentation
  • The 5 key elements
  • Problem: what problem?
  • PowerPoint Its uses and flaws
  • Other methods of presenting
Delivering a presentation that has impact
  • The 3 channels of communication and presenting
  • Posture
  • Legs and feet
  • Arms and hands
  • Gestures
  • Delivering without notes or props
  • Use of the voice
  • Facial expressions
  • The words used
Overcoming anxiety when presenting
  • Planning and preparation
  • Rehearsal
  • Top tips for calming nerves
  • Visualizing success

Powerful communication skills
  • Understanding perceptions and how we create them
  • Knowing how to make small adjustments for big changes
  • Realizing the power of confident communication
  • Staying calm in a crisis

Similar courses

Advanced Communication Skills

Whether you communicate under pressure, manage challenges in interpersonal relationships, or look to build lasting rapport, your communication style and competence are the cornerstones for improving your chances of achieving your objectives. The aim of this course is to assist you in becoming a more effective communicator by identifying people’s thinking patterns and preferred learning methods and by tailoring your communication accordingly.

More Information
Advanced Communication & Problem Solving

This highly interactive training course will look into the tried and trusted management processes, procedures and methodology used by many companies to build productive and cohesive units whilst establishing strong working relationships.

More Information
Advanced Report Writing and Communication Skills

This training course is designed to enable participants to develop the key skills required to deliver reports for specific purposes that achieve results.

More Information
Advanced Minutes Taking And Report Writing Skills

Business writing skills to communicate, effectively, build healthy business relationships and become more productive. Aligned to US. No. 12153 – Use the business writing process combined with Speed Writing to compose minutes and professional texts required in the business environment

More Information
Advanced Technical Report Writing and Presentation Skills

This course provides technical professionals with the written communication skills to structure and write effective reports confidently, competently and persuasively.

More Information
Certificate in Corporate Communications

In this course we introduce and discuss the theories, tools and perspectives of corporate and organizational communication to be used to enhance participants’ development as communication professionals with the practical insight to deal with complex communication issues in modern organizations within a company as well as externally.

More Information
Government Communication & Public Relations

This course will provide insight into the role government relations plays in winning new business, building and reinforcing a strong reputation, supporting operations, managing change and resolving disputes.

More Information
Crisis Communication Skills

By attending this course, you will learn best practices in crisis communication management, situation analysis, risk assessment, crisis team formation and responsibilities, protocols, and resources to be used such as crisis manuals and communication tools.

More Information
Managing Virtual Business Meetings

Learn simple concepts that help you improve your meeting facilitation and communication skills, and become a better team leader through easy meeting tactics.

More Information
Mastering Business Communication

The Business Communications Skills online course has been designed to equip you with the tools to communicate effectively across the gamut of business channels – from interpersonal communication and communicating in meetings, through to effective use of digital channels.

More Information
Effective Presentation Skills

Develop your presentation skills to transform yourself from inexperienced speaker to skilled presenter through planning and practice. Learn how to captivate your audience and improve at presenting your ideas with conviction, control and without fear.

More Information
Effective Business Writing Skills

Our Business writing course aims to develop students' skills to write clear, concise, and effective emails, memos, letters, minutes and proposals, using the appropriate register, tone, language structure, and word choice.

More Information
Advanced Minutes Taking and Report Writing Skills

Business writing skills to communicate, effectively, build healthy business relationships and become more productive. Aligned to US. No. 12153 – Use the business writing process combined with Speed Writing to compose minutes and professional texts required in the business environment

More Information
Telephone and Email Etiquette

Since much of today’s business is done over the phone and email, using correct telephonic and email etiquette is important! Phone, email, or text? Learn what communication method to use when.

More Information
Business Communication and Report Writing

Business Communication and Report Writing emphasizes effective business writing and covers letters, memoranda, reports, application letters, and resumes. Includes the fundamentals of business communication and an introduction to international communication.

More Information
Advanced Technical Report Writing and Presentation Skills

This course provides technical professionals with the written communication skills to structure and write effective reports confidently, competently and persuasively.

More Information
Communication & Interpersonal Skills

This one-day course helps the delegates in developing interactive and responsive communication style. Communication is one of the leading factors that result in a positive outcome of the organisation. This course is highly beneficial for those who wish to enhance their communication skills and build strong interpersonal relationships in the workplace. The course includes fundamental of communication, benefits of effective communication, conflicts, interpersonal skills and its importance.

More Information
Winning Competitive Bids and Tenders

Win tenders based on clear winning strategies and a legal understanding of the process.

More Information
Digital Customer Care Training Course

This course is designed to equip your staff with the essential skills and knowledge required to excel in providing exceptional customer support through digital platforms.

More Information

Press enter to see more results